Mary C. De La Rosa
Waco
Summary
Bilingual professional with strong customer service skills and effective communication. Experienced in appointment scheduling, insurance verification, and managing patient flow to ensure seamless service delivery. Dedicated front desk clerk with expertise in managing patient appointments and maintaining accurate records. Proficient in insurance verification and data entry, committed to enhancing patient experience through efficient communication and service delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Waco Family Medicine
Waco
01.2024 - Current
- Greet patients and visitors with professionalism and warmth.
- Manage appointment scheduling and coordinated patient flow efficiently.
- Maintain accurate patient records using electronic health record systems.
- Answer phone calls and addressed inquiries with excellent communication skills.
- Process patient intake forms and verified insurance information promptly.
- Collaborate with medical staff to ensure seamless patient service delivery.
- Assist in maintaining a clean, organized front desk environment daily.
- Handle payment processing and provided customers with receipts and proper bills and change.
Referral Specialist
Pain Specialists Of Austin
Waco
09.2022 - 11.2023
- Processed patient referrals efficiently to ensure timely access to care.
- Coordinated with healthcare providers to gather necessary patient information.
- Assisted patients in understanding referral procedures and next steps.
- Utilized electronic health record systems for tracking referral status accurately.
- Gathered and verified insurance requirements to meet payer requirements.
- Created reports summarizing referral activity on a weekly basis for management review.
Referral Specialist
Ascension Providence Hospital
Waco
09.2019 - 09.2022
- Processed patient referrals efficiently to ensure timely access to care.
- Coordinated with healthcare providers to gather necessary patient information.
- Maintained accurate records of referrals and follow-up communications.
- Assisted patients in understanding referral procedures and next steps.
- Utilized electronic health record systems for tracking referral status accurately.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Entered confidential patient information and updated electronic records in database.
Referral Specialist
Waco Cardiology Associates
Waco
- Processed patient referrals efficiently to ensure timely access to care.
- Coordinated with healthcare providers to gather necessary patient information.
- Maintained accurate records of referrals and follow-up communications.
- Assisted patients in understanding referral procedures and next steps.
- Communicated effectively with medical staff to resolve referral issues quickly.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Entered confidential patient information and updated electronic records in database.
Education
High School Diploma -
Cannily High School
Waco, TX05-2005
Skills
- Fluent in English and Spanish
- Appointment scheduling
- Patient intake processing
- Insurance verification
- Data entry
- Payment processing
- Effective communication
- Cash handling
- Clerical duties
Certification
- HIgh School Deploma
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Clerk
Waco Family Medicine
01.2024 - Current
Referral Specialist
Pain Specialists Of Austin
09.2022 - 11.2023
Referral Specialist
Ascension Providence Hospital
09.2019 - 09.2022
Referral Specialist
Waco Cardiology Associates
High School Diploma -
Cannily High School
Similar Profiles
Angela Martinez-MartinezAngela Martinez-Martinez
Director of Nursing Informatics at Waco Family Medicine formerly known as Family Health CenterDirector of Nursing Informatics at Waco Family Medicine formerly known as Family Health Center
Michelle BoveeMichelle Bovee
Practice at Waco Family MedicinePractice at Waco Family Medicine
STEPHANIE A SHERWOODSTEPHANIE A SHERWOOD
General Sonographer at Waco Family MedicineGeneral Sonographer at Waco Family Medicine
Timothy RusuTimothy Rusu
Internship Student at Baylor Scott & WhiteInternship Student at Baylor Scott & White
Whit FreibergWhit Freiberg
Flight Instructor at Universal Flight ConceptsFlight Instructor at Universal Flight Concepts