Tessa Pollock
Waco
Summary
Strategic and people-centered healthcare executive with 16+ years of nursing leadership experience and a proven record of building high-performing teams, driving operational efficiency, and enhancing organizational culture. Currently serving as Chief Nursing Officer at a large FQHC, leading system-wide talent development, clinical quality, and succession planning initiatives. Adept at aligning talent strategy with enterprise goals, championing continuous learning, and optimizing leadership pipelines. Actively pursuing a Master's in Healthcare Leadership to deepen expertise in change management and organizational development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Nursing Officer
Waco Family Medicine
03.2025 - Current
- - Provide executive leadership for nursing operations across a multi-site Federally Qualified Health Center.
- - Drive clinical excellence, patient safety, and regulatory compliance through strategic leadership and staff empowerment.
- - Lead cross-functional initiatives in leadership development, internal mobility, and succession planning.
- - Oversee the implementation of a new incident reporting platform and a comprehensive safety culture initiative.
- - Collaborate with the executive team to align talent strategies with long-term organizational growth.
Nurse Manager – Community Internal Medicine / Family Medicine / Vaccine & Testing Clinic
Mayo Clinic
06.2022 - 02.2025
- - Oversaw operations for multiple outpatient clinics and pandemic response efforts.
- - Implemented efficient vaccine workflows, improving patient satisfaction.
- - Managed the pandemic nurse call line, enhancing public health response.
- - Mentored junior nurses, leading to improved team performance.
- - Created pediatric vaccine clinics and implemented new workflows to support training and care delivery.
- - Led quality improvement projects recognized at the Silver and Gold level.
RN Team Lead – Covid Testing and Vaccines
Mayo Clinic
09.2020 - 06.2022
Registered Nurse – Ambulatory Float Pool
Mayo Clinic
09.2019 - 09.2020
Registered Nurse – Surgical Inpatient (8 South)
Mayo Clinic
05.2018 - 09.2019
Registered Nurse – Inpatient Regional Float Pool
Riverside Methodist Hospital
01.2015 - 01.2018
Registered Nurse – Oncology
Ballad Health
01.2013 - 01.2015
Registered Nurse – Oncology
Baptist Hospital
01.2009 - 01.2012
Registered Nurse – Oncology
Baptist Hospital
01.2008 - 01.2009
Education
Master of Science in Nursing - Leadership (Healthcare Leadership Track)
Jacksonville University
Jacksonville, FL08.2025
Bachelor of Science in Nursing - undefined
Mississippi College
Jackson, MS12.2008
Certification
- Basic Life Support (AHA) – 2024 to 2026
- Certified Pharmacy Technician (PTCB) – 2003 to 2009
- Chemotherapy Competency (Oncology Nursing Society) – 2009 to 2013
- Mayo Clinic Quality Fellow – Bronze Level (2019), Silver Level (2024)
- Registered Nurse (RN) – Florida RN9480100 – Valid through 2025
Accomplishments
- Led expansion of vaccine clinic services and development of pediatric vaccine programming.
- Designed triage workflows for infectious disease and pandemic lines.
- Implemented clinic-wide testing site model redesign.
Community Service
- Aspire Church, Member, 2022, Present
- Duval County Special Needs Hurricane Shelter, Medical Operations Lead, 2022, Present
- Parkwood Baptist Church, Youth Leader, 2018, 2022
Affiliations
- Florida Nurses Association – Member (2024 – Present)
- Florida Organization for Nursing Leadership (FONL) – Member (2024 – Present)
- Sigma Theta Tau International Honor Society of Nursing – Member (2008 – Present)
- Phi Theta Kappa Honor Society – Member (2024 – Present)
Educational Contributions
- Jynneos Vaccine Training – 20 RNs – Mayo Clinic (09/2022)
- Jaundice Meter, Fluoride Varnish, Hearing Screen Training – Mayo Clinic (2023)
- Evusheld Learning Module – 20 learners – Mayo Clinic (06/2022)
Mentorship
Mentored LPNs and RNs from 2022 to Present in role orientation, leadership skills, and career growth.
Committees and Leadership Activities
- Member – Pediatric Nursing Convergence Group, Family Medicine Practice Committee, Preventative Care Workgroup
- Member – Enterprise Immunization Committee, Communication Workgroup, Clinic Medication Quality & Safety Subcommittee
- Member – Nurse Leadership Team, Age-Specific Care Considerations Workgroup
Timeline
Chief Nursing Officer
Waco Family Medicine
03.2025 - Current
Nurse Manager – Community Internal Medicine / Family Medicine / Vaccine & Testing Clinic
Mayo Clinic
06.2022 - 02.2025
RN Team Lead – Covid Testing and Vaccines
Mayo Clinic
09.2020 - 06.2022
Registered Nurse – Ambulatory Float Pool
Mayo Clinic
09.2019 - 09.2020
Registered Nurse – Surgical Inpatient (8 South)
Mayo Clinic
05.2018 - 09.2019
Registered Nurse – Inpatient Regional Float Pool
Riverside Methodist Hospital
01.2015 - 01.2018
Registered Nurse – Oncology
Ballad Health
01.2013 - 01.2015
Registered Nurse – Oncology
Baptist Hospital
01.2009 - 01.2012
Registered Nurse – Oncology
Baptist Hospital
01.2008 - 01.2009
Bachelor of Science in Nursing - undefined
Mississippi College
Master of Science in Nursing - Leadership (Healthcare Leadership Track)
Jacksonville University
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