Shanell Murphy

• Director of Patient Care Services who designs and implements standards of patient care at CARF accredited 50-bed acute inpatient rehab hospital.
• Implemented successful nursing program through professionalism, quality of care, nursing fundamentals, teaching, and patient satisfaction training.
• Supervises staff of respiratory therapist(s), nurse manager, 6 clinical supervisors, 30 registered nurses, 10 licensed practical nurses and 30 STNAs.
• Provides direct nursing care to patients when personnel were short-staffed.
• Established and maintains effective communication with staff, physicians and community organizations to promote high quality patient care. Clinical rounds successfully decreased acute care transfers to less than 10% (lower than nation).
• Assists with staff engagement project implementation.
• Conducts routine facility inspections and audits, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
• Committee Chair for Acute Care Transfers, Care Collaboration, and Patient Safety

Achievements:

• 2022 Top 5% Quality (out of 800 rehab hospitals)
• Serving as Tier 2 CNO Resource for fellow CNO

• Responsible for Quality Department at CARF accredited 50-bed acute inpatient rehab hospital.
• Oversight of Case Management, Health Information Management, Outcomes Manager, & Infection Control/Staff Education.
• Developed and managed programs designed to ensure compliance with accreditation and regulatory standards, including those of: The Joint Commission (TJC), Department of Health (ODH), Center for Medicare and Medicaid Services (CMS), and Commission on Accreditation of Rehab Facilities (CARF).
• Designed, directed, conducted, and coordinated quality management activities related to performance improvement (PI), regulatory surveys, risk management, root cause analysis, patient safety, corporate compliance, and license/accreditation.
• Reorganized performance improvement processes to reduce fall rates, improve patient satisfaction, decrease pressure ulcer development, medication errors and variances, and increase discharge to community rates.
• Hospital lead for patient care experience and relations activities.
• Committee Chair of Quality, Ethics & Compliance, and Patient Experience
• Promoted to CNO.

Achievements:

• Kindred Inpatient Rehabilitation Hospital of the Year - 2020
• Initiated AIDET/Customer Service Training Hospital-Wide - 2020
• Developed and Implemented Coronavirus (COVID-19) vaccination program - 2020

• Responsible for Nursing Dept at 50-bed acute inpatient rehab hospital.
• Ensured continuity of patient care information between shifts, coordinated patient admitting, discharges, transfers and other operational issues.
• Participated in interviewing, selecting and appraising employee performance.
• Supervised and participated in delivery of patient care.
• Prepared schedule of work schedule/assignment assuring adequate coverage.
• Assisted in orientation and continuing education nursing programs.
• Investigated and resolved issues affecting hospital operations and patient care.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Interim Chief Nursing Officer, March 2020 - June 2020
• Promoted to Director of Quality.

• Clinical supervision and coordination of clinical activities of Wound Care and Hyperbaric Medicine patients, staff, and providers.
• Educated patients and families on treatment, expected outcomes and discharge instructions, serving as case management resource to patients and families to facilitate recovery.
• Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing, home supplies, and follow up appointments to achieve optimal patient outcomes.
• Reviewed charts weekly to complete quality control checks.

Achievements:

• 2018 TJC wound care department survey – deficiency free
• Quality improvement increased 30% within 4 months
• Speaker at Regional Quarter Meeting: Employee Engagement PPT

• Oversaw overall operation of services and patient care for End Stage Renal Disease/Dialysis.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operations.
• Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and patients improve understanding of peritoneal and hemodialysis equipment and care best practices.

Achievements:

• Oversaw clinical, financial, and operational management for 2 home therapy dialysis facilities.
• 2017 Deficiency Free State of Ohio Department of Health Survey
• 2016 and 2017 5 Diamond Status - Patient Safety Award Recipient
• Increased and maintained clinical quality by 30-40% within 3 months
• Improved CMS facility star rating from 1 to 3 stars in less than 12 months
• Modality marketing/presentations for nephrology residents and nephrology offices

• Home Therapy RN provided safe and effective delivery of home dialysis training and education to patients with End Stage Renal.
• Disease who have selected a home modality for their dialysis therapy.
• Area preceptor.
• Promoted to Clinical Manager.