Cindy Zavala
Wichita
Summary
Detail-oriented Front Desk Concierge specializing in customer service and administrative support. Managed multi-line phone systems and ensured HIPAA compliance, enhancing patient satisfaction. Strong organizational skills and effective communication foster a welcoming environment, driving operational efficiency and resident engagement.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Front Desk Concierge
Larksfield Place
Wichita
02.2026 - Current
- Greeted guests warmly to ensure professional reception.
- Managed incoming calls, efficiently directing them to appropriate staff to enhance communication flow.
- Provided information to residents and guests regarding activities and check-out procedures.
- Organized front desk area by effectively managing requests, messages, packages, and deliveries to streamline operations.
- Provided administrative support through typing, filing, report preparation, and vendor communication to ensure smooth front desk operations.
- Collaborated with team members to address resident concerns promptly.
- Coordinated work orders from residents with maintenance and housekeeping teams.
- Monitored security cameras to uphold facility safety standards.
Surgery Scheduler
Precision Surgery Center
Wichita
06.2023 - 05.2026
- Coordinated surgery schedules with surgeons and medical staff, ensuring accurate patient data entry and optimizing scheduling efficiency.
- Greeted patients on arrival, providing empathetic customer service to enhance patient experience.
- Verified patient information during check-in and ensured completion of required forms.
- Answered phone inquiries and assisted callers or transferred them.
- Processed estimated facility fees through credit/debit or cash transactions, ensuring timely payment and reducing wait times.
- Confirmed insurance benefits by contacting providers through phone or online resources. using websites or phone communication.
- Maintained strict adherence to HIPAA regulations to protect patient privacy.
- Reviewed incoming faxes for important communications from medical offices. and emails for surgeon orders and communications from medical offices.
Front Desk Concierge
Sedgwick Plaza
Wichita
01.2024 - 06.2025
- Greeted guests warmly, ensuring a professional and friendly reception.
- Maintained detailed daily activity records of arrivals, departures, requests, and incidents to support operational efficiency.
- Provided information to residents and guests regarding activities and check-out procedures.
- Organized front desk area by managing requests, messages, packages, and deliveries to ensure smooth workflow and guest satisfaction.
- Answered calls promptly, recorded accurate messages, and efficiently routed calls to enhance communication.
- Provided administrative assistance to improve office efficiency. through typing, filing, report preparation, and vendor communication.
- Scheduled work orders from residents, coordinating with maintenance and housekeeping.
- Monitored security cameras to maintain facility safety and responded to emergencies.
Front Desk Receptionist
Cambridge Family Dental
Wichita
09.2022 - 06.2023
- Greeted each patient and visitor with professionalism upon entry.
- Checked in patients at reception, ensuring all information was accurate. and out while ensuring accuracy of records.
- Answered multi-line phone inquiries, providing accurate information to enhance patient experience.
- Scheduled, canceled, and rescheduled appointments via phone communications.
- Verified patient and insurance information, updating details as necessary.
- Collected estimated treatment portions from patients during check-in, facilitating smooth financial transactions.
- Provided patient forms through RevenueWell and Dental Intel.
- Utilized Eaglesoft for efficient scheduling and record management.
Front Desk Receptionist
New Ridge Family Dental
Wichita
05.2022 - 09.2022
- Greeted and checked in patients to facilitate smooth operational flow.
- Verified insurance information and prepared route sheets, enhancing next business day's efficiency.
- Confirmed upcoming appointments to maintain scheduling accuracy.
- Mastered Dentemax scheduling software for efficient appointment management.
- Conducted insurance verification using online resources and phone inquiries to maintain accurate patient records.
- Processed payments both in person and over the phone for services rendered.
- Researched and resolved denied insurance claims to enhance patient satisfaction.
- Developed treatment plans and provided cost estimates based on insurance details.
Front Desk/Dental Assistant
Wakim Cosmetic and Family Dental Group
Wichita
09.2021 - 05.2022
- Greeted and checked in patients for four-doctor office efficiently.
- Scheduled and rescheduled patient appointments to ensure optimal provider availability.
- Confirmed upcoming patient appointments via calls and digital platforms to reduce no-show rates.
- Managed schedule using online resources to enhance appointment flow and revenue potential.
- Filed and retrieved patient charts accurately for easy access.
- Verified insurance details via phone or online systems.
- Processed payments in person and over the phone promptly.
- Promoted Care Credit as an alternative payment option effectively.
FRONT OFFICE RECEPTIONIST/SCHEDULER
FRAX
Wichita
02.2019 - 05.2022
- Managed incoming calls for over 90 home health agencies nationwide, facilitating timely communication and support.
- Followed detailed protocols to manage each call effectively.
- Completed intakes and gathered personal health information for potential clients.
- Ensured compliance with HIPAA regulations in all communications.
- Coordinated staffing by creating new shifts and re-staffing existing ones to ensure optimal coverage.
- Recorded call-off details after hours for accurate staffing records. according to specified guidelines.
- Maintained four databases, including email, daily to streamline information access and communication.
- Notified relevant parties of client hospitalizations or deaths promptly.
Dental PSR
GraceMed Health Clinic
Wichita
10.2019 - 09.2021
- Greeted dental patients and assessed visit reasons to ensure efficient appointment management.
- Checked in patients while verifying personal information and updating records to maintain accurate data.
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
- Screened patients for COVID-19 symptoms and recorded temperatures.
- Verified insurance coverage to facilitate billing accuracy.
- Organized and maintained dental records for patient referrals and x-rays to support seamless information retrieval.
- Communicated with dentists and pharmacies regarding prescriptions and treatment plans.
- Trained new PSRs on front desk procedures, terminology, and coding.
MEMBER SERVICE REPRESENTATIVE
PLANET FITNESS
Wichita
09.2018 - 01.2019
- Welcomed members and guests with a friendly, professional demeanor.
- Managed front desk operations, including check-ins and membership inquiries.
- Assisted with membership renewals and account updates efficiently.
- Provided information on gym services, programs, and promotions.
- Resolved customer complaints through effective communication, enhancing member satisfaction.
- Ensured safety compliance on gym floor, contributing to a secure environment for members.
- Maintained cleanliness and organization of reception area and materials.
- Coordinated personal training session schedules, optimizing trainer availability and member access.
FRONT DESK AGENT
HOLIDAY INN EXPRESS
Wichita
08.2017 - 06.2018
- Welcome guest upon their arrival, checked them in and provided room key and information
- Supported guest retention and revenue through professionalism, courtesy, and knowledge of hotel rates and policies
- Executed responsibilities consistently and accurately, ensuring smooth communication of pertinent information during shift changes
- Prepared for emergencies by understanding roles in fire alarms, bomb threats, and medical emergencies
FRONT DESK RECEPTIONIST
MEDICAL SERVICE BUREAU
Wichita
09.2014 - 10.2016
- Greet persons entering office and determine nature and purpose of visit
- Operate multi-line phone to answer, screen or forward calls
- Schedule appointments and make vouchers for medication pick up
- Enrolled individuals in available programs, notifying them of acceptance or denial
- Facilitated communication between hospital social workers, optometrists, and pharmacies
- Transmit information or documents to pharmacies and hospitals using computer via email and fax
- Ensure cash drawer balance and balance drawer
FRONT DESK RECEPTIONIST
MEDICAL SERVICE BUREAU
Wichita
08.2010 - 11.2013
- Welcomed visitors, assessing their needs to direct them to appropriate services or personnel
- Operate multi-line phone to answer, screen or forward calls
- Schedule appointments and make vouchers for medication pick up
- Processed payments and accurately recorded receipts for services
- Ensured accurate cash handling by counting and balancing drawer
- Enroll individuals to participate in the programs available and notify them of their acceptance or denial
- Collaborated with hospital social workers, optometrists, and pharmacies to ensure seamless coordination of patient care
Shift Manager/Server/Bartender
CARLOS O KELLY'S
Wichita
10.2011 - 11.2012
- Established performance standards for personnel to ensure exceptional customer service.
- Investigated and resolved complaints regarding food quality and service to enhance customer satisfaction.
- Processed customer payments efficiently to maintain accurate transaction records.
- Verified patron identification to ensure compliance with legal alcohol consumption age regulations.
- Performed food preparation tasks including taking orders, clearing tables, and serving food and drinks.
- Cleaned bar equipment, glasses, and utensils to ensure sanitation standards.
- Conducted bank deposits and balanced cash register drawers daily.
CUSTOMER CARE REPRESENTATIVE
T-MOBILE
Wichita
05.2006 - 09.2008
- Resolved customer complaints through merchandise exchanges, refunds, and credits to enhance customer satisfaction
- Handled customer inquiries to ensure satisfaction and clarity
- Assisted in customer retention by delivering exceptional service and support
- Handled all calls efficiently to ensure resolution on first contact
- Took inbound calls to provide information about products or services
- Diagnosed and resolved issues with devices to restore functionality
- Place new equipment orders, exchanges and refunds
- Adhere to privacy policy in regard to handling personal customer information
ASSISTANT MANAGER / OPTICIAN
EYEGLOSS WORLD
Wichita
08.2005 - 01.2006
- Oversaw store operations by implementing efficient opening and closing procedures.
- Addressed and resolved customer complaints regarding eyewear and contact lenses to enhance customer satisfaction.
- Took precise measurements for glasses, including eye size and optical centers.
- Processed orders for contacts and lenses accurately.
- Balanced drawer, counted cash, and executed deposits.
- Performed market research on competitive pricing to inform pricing strategies and improve sales.
CUSTOMER CARE REPRESENTATIVE
T-MOBILE
Wichita
10.2002 - 07.2005
- Resolved customer complaints through merchandise exchanges, refunds, and credits to enhance customer satisfaction
- Supported customer retention by delivering exceptional service and addressing needs promptly
- Resolved customer calls in a single interaction, improving resolution efficiency and customer experience
- Responded to customer inquiries via phone and email
- Took inbound calls to provide information about products or services
- Diagnosed and resolved device issues for customers
- Place new equipment orders, exchanges and refunds
- Adhere to privacy policy in regards to handling personal customer information
Education
ASSOCIATES - Criminal Justice
COWLEY COUNTY COMMUNITY COLLEGE
Wichita, KS08-1999
Skills
- Front Desk
- Dental office experience
- Medical office experience
- HIPAA
- Phone etiquette
- Multi-line phone systems
- Customer service representative
- Communication skills
- Administrative experience
- Office Administration
- Client relations
- Staff scheduling coordination
- Data entry
- Accurate data entry
- Insurance Verification
- Revenue management
- EClinicalWorks
- EMR Systems
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Outlook Calendar
- Computer proficiency
- Computer skills
- Attention to detail
- Strong multitasking
- Multitasking
- Problem-solving skills
- Conflict resolution
- Verbal communication
- Advanced communication
- Customer Care
- Customer Support
- Dental receptionist
- Dental Assisting
- Medical terminology
- Phone communication management
- Guest relations management
- Organizational ability
- English
Certification
Driver's License
Additional Information
- Impeccable customer service skills
- Teachable and eager to learn
- Flexible
Timeline
Front Desk Concierge
Larksfield Place
02.2026 - Current
Front Desk Concierge
Sedgwick Plaza
01.2024 - 06.2025
Surgery Scheduler
Precision Surgery Center
06.2023 - 05.2026
Front Desk Receptionist
Cambridge Family Dental
09.2022 - 06.2023
Front Desk Receptionist
New Ridge Family Dental
05.2022 - 09.2022
Front Desk/Dental Assistant
Wakim Cosmetic and Family Dental Group
09.2021 - 05.2022
Dental PSR
GraceMed Health Clinic
10.2019 - 09.2021
FRONT OFFICE RECEPTIONIST/SCHEDULER
FRAX
02.2019 - 05.2022
MEMBER SERVICE REPRESENTATIVE
PLANET FITNESS
09.2018 - 01.2019
FRONT DESK AGENT
HOLIDAY INN EXPRESS
08.2017 - 06.2018
FRONT DESK RECEPTIONIST
MEDICAL SERVICE BUREAU
09.2014 - 10.2016
Shift Manager/Server/Bartender
CARLOS O KELLY'S
10.2011 - 11.2012
FRONT DESK RECEPTIONIST
MEDICAL SERVICE BUREAU
08.2010 - 11.2013
CUSTOMER CARE REPRESENTATIVE
T-MOBILE
05.2006 - 09.2008
ASSISTANT MANAGER / OPTICIAN
EYEGLOSS WORLD
08.2005 - 01.2006
CUSTOMER CARE REPRESENTATIVE
T-MOBILE
10.2002 - 07.2005
ASSOCIATES - Criminal Justice
COWLEY COUNTY COMMUNITY COLLEGE