Tahnya Falls
Chicago,IL
Summary
To gain employment in the work industry that will enable me to combine my passion for providing friendly customer service. I will strive to become a reliable contributor to my company's quality and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Concierge
Prudential Defense Solutions
Chicago, US
11.2023 - 03.2024
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Assisting tenants with inbound and outbound packages
- Patrol Amenities
- Monitored security cameras to ensure safety of staff and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Center Of Higher Learning Development
CAP Services Inc.
Chicago, US
10.2023 - 11.2023
- Organized workshops and seminars on topics related to professional development.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
Help at home
Help at Home
Chicago, US
05.2023 - 06.2023
- Customer Service
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Aladdin Campus Dining Elior North America
Chicago, US
08.2022 - 05.2023
- Customer Service
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier
Burger King
Chicago, US
01.2022 - 05.2022
- Greeting customers politely when they enter the restaurant
- Recording customer orders, both at the counter and at the drive-through
- Monitoring orders and ensuring their prompt delivery
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Security Officer
Allied Universal
Chicago, US
08.2021 - 08.2021
- Managing, overseeing, and guiding information security policy projects and tasks
- Responding to alarms and dispatching calls
- Recording data such as property damage and unusual occurrences
- Monitoring and analyzing CCTV camera footage
- Controlling visitor and employee building access
- Customer Service
Education
College Prep -
Johnson College Prep High School
Skills
- Outgoing
- Reliable
- Passionate
- Behavior Management
- Research
- Interviewing
- Customer service
- Front desk
- CCTV
- Teaching
- Computer skills
- Conflict management
- Loss prevention
- Surveillance
- Concierge services
- Safety and security procedures
- Lobby oversight
Certification
Class D Security
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Concierge
Prudential Defense Solutions
11.2023 - 03.2024
Center Of Higher Learning Development
CAP Services Inc.
10.2023 - 11.2023
Help at home
Help at Home
05.2023 - 06.2023
Cashier
Aladdin Campus Dining Elior North America
08.2022 - 05.2023
Cashier
Burger King
01.2022 - 05.2022
Security Officer
Allied Universal
08.2021 - 08.2021
College Prep -
Johnson College Prep High School