Herman Lopez
Stamford,CT
Overview
9
9
years of professional experience
Work History
Front Desk Concierge
NFC Amenities
Stamford
07.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Cashier/Customer Service
CVS
Stamford
08.2023 - 06.2025
- Utilized a POS system to handle customer cash and credit card transactions. No questions about products sold throughout the store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized POS system to handle customer cash and credit card transactions.
Front Desk Concierge
Holiday inn express
Stamford
07.2021 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Implemented effective strategies for managing overbooking and walk-ins, minimizing guest dissatisfaction during high demand periods.
Customer Service Representative
Acme
Stamford
09.2020 - 02.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
Cashier/Customer Service
Shoprite
Stamford
09.2016 - 10.2020
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
Education
BBA - Finance
University of Connecticut
Stamford12-2027
Associate of Arts - Liberal Arts And Sciences
Norwalk Community College
Norwalk, Connecticut, CT12-2025
Highschool - GED
Stamford High School
Stamford06.2020
Skills
- Spanish interpreting
- Cash handling
- Customer communication
- Microsoft Outlook, Word and Excel
- Sales skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Languages
Spanish
English
Hobby/Interest
Soccer/sport, fitness/well being, social media/influencer, car enthusiast, social gather/special events
Timeline
Cashier/Customer Service
CVS
08.2023 - 06.2025
Front Desk Concierge
NFC Amenities
07.2023 - Current
Front Desk Concierge
Holiday inn express
07.2021 - 08.2022
Customer Service Representative
Acme
09.2020 - 02.2021
Cashier/Customer Service
Shoprite
09.2016 - 10.2020
BBA - Finance
University of Connecticut
Associate of Arts - Liberal Arts And Sciences
Norwalk Community College
Highschool - GED
Stamford High School