Bethany Portillo
Phoenix,AZ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Tangible Wellness
02.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected gym membership deposits, fees, and payments.
Medical Assistant
Valley Medical Weight Loss Clinic
02.2015 - 02.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed pharmaceuticals as prescribed.
- Administered injections while reviewing possible side effects
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Home Family Medicine
10.2014 - 02.2015
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment..
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma -
Americas High School
El Paso, TXMedical Assistant Certification -
Kaplan College
El Paso, TXSkills
- Multi-Line Telephone Systems
- Spanish Interpreting
- Customer Service and Assistance
- Communications Strategies
- Policy and Procedure Adherence
- Critical Thinking
- Microsoft PowerPoint
- Microsoft Word
- Credit Card Payment Processing
- Client Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Tangible Wellness
02.2021 - Current
Medical Assistant
Valley Medical Weight Loss Clinic
02.2015 - 02.2021
Medical Assistant
Home Family Medicine
10.2014 - 02.2015
High School Diploma -
Americas High School
Medical Assistant Certification -
Kaplan College
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