Jessica Bradford
Suttons Bay,MI
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. For the past nineteen years I have been a leader, teacher, planner, and conflict resolution specialist in my role as a stay-at-home mother raising my five children. My children are all in school now, and much more self sufficient. I re-entered the workforce in June of 2023 at Bonek Insurance Agency as a receptionist. I thoroughly enjoyed my time with the staff, as well as being able to get up to speed in a fast paced office environment. At this time I am ready to move forward with my career path.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Bonek Insurance Agency
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Insurance payments, processed transactions and updated relevant records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Administrative Assistant
A.M. Tarlton Insurance Agency
08.2003 - 09.2004
- Liaised between clients and insurance providers and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate customer needs.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents.
- Handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Legal Secretary
Clegg Mabry Attorney At Law
08.2000 - 07.2003
- Received and placed telephone calls to clients and prospective clients.
- Planned and organized internal and external events, meetings and conferences.
- Completed data entry of legal documents into electronic filing systems.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Developed and maintained positive relationships with clients and colleagues.
- Created and printed legal documents for attorneys to review.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Secretary
Brafford Odam And Company CPA
01.2000 - 05.2000
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associates in Business
Stanly Community College
Albemarle, NC1999
Diploma -
Albemarle High School
Albemarle, NC06.1997
Skills
- Typing Proficiency
- Sorting and Labeling
- Critical Thinking
- Data Entry Documentation
- Prioritization
- Multi-Line Phone Systems
- Reading Comprehension
- Recordkeeping
- Filing
- Calendar Management
- Data Management
- Customer Service
- Time Management
- Staff Motivation
- Administrative Support
- Contract Agreement Preparation
- Customer and Client Relations
- Self Starter
- Mail Management
- Schedule Management
- Guest Relations
- Word Processing
- Sensitive Information Handling
- Multi-Line Telephone Systems
- Listening Skills
- Telephone Etiquette
- Empathy and Compassion
- Attention to Detail
- Call Routing
- Office Supplies Inventory Management
Timeline
Front Desk Receptionist
Bonek Insurance Agency
06.2023 - 01.2024
Administrative Assistant
A.M. Tarlton Insurance Agency
08.2003 - 09.2004
Legal Secretary
Clegg Mabry Attorney At Law
08.2000 - 07.2003
Secretary
Brafford Odam And Company CPA
01.2000 - 05.2000
Associates in Business
Stanly Community College
Diploma -
Albemarle High School