Daniella Allen
Manchester,TN
Summary
Detail-oriented Front Desk Receptionist skilled in guest relations and reservation management. Excels in resolving complaints and enhancing guest experiences while managing inquiries and ensuring timely room readiness. Experienced in customer service and data entry, delivering efficient front office operations. Strong communicator dedicated to providing attentive service and fostering positive relationships with guests and team members.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Microtel Inn and Suites
Manchester, Tennessee
01.2021 - 03.2023
- Welcomed guests warmly upon arrival and executed check-in procedures.
- Directed phone calls and routed inquiries to enhance communication flow.
- Streamlined front desk organization while ensuring cleanliness at all times.
- Assisted guests with reservations and provided information about hotel services.
- Processed payments and resolved billing inquiries to ensure customer satisfaction.
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Resolved guest complaints promptly, ensuring satisfaction during their stay.
- Monitored security systems and maintained visitor logs for safety compliance.
- Maintained accurate customer records through efficient data entry into computer systems.
Housekeeping and Laundry Attendant
Quality Inn
Manchester , TN
05.2018 - 03.2019
- Cleaned guest rooms to uphold high cleanliness and presentation standards, enhancing guest experience.
- Managed laundry operations for timely washing and folding of linens, supporting overall service efficiency.
- Stocked housekeeping carts with necessary supplies for efficient room servicing.
- Inspected rooms for guest readiness, reporting any maintenance needs promptly.
- Maintained inventory of cleaning supplies to support daily operations effectively.
- Stocked linen closets with fresh linens and supplies.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Wiped down windowsills, mirrors, and fixtures in bathrooms each day.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Changed bed sheets daily according to hotel standards and procedures.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Delivered excellent customer service, contributing to high guest satisfaction levels.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Checked inventory of cleaning supplies and ordered more when needed.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
Front Desk Receptionist
Tennessee Technology Center
Murfreesboro, Tennessee
05.2010 - 02.2012
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained organized front desk area, ensuring a welcoming environment for guests.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the correct personnel, and recorded messages.
- Managed phone calls and directed inquiries to appropriate staff members.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for clients and visitors.
- Entered customer information into computer systems, supporting accurate record-keeping.
- Managed incoming and outgoing mail, courier services, and faxes to facilitate efficient communication.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored security systems and maintained visitor logs for safety compliance.
- Processed and distributed internal and external communications.
- Drafted professional business documents, spreadsheets, and correspondence.
- Updated and maintained office policies and procedures.
- Coordinated maintenance requests for office equipment and facilities.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Education
High School Diploma -
Coffee County Central High
Manchester, TN05-2013
Some College (No Degree) - BST Business Sectorial Technology
Tennssee Technology Center of Murfreesboro
Murfreesboro, TNSkills
- Front desk operations
- Guest relations
- Reservation management
- Customer service
- Payment processing
- Appointment scheduling
- Telephone etiquette
- Visitor registration
- Clerical support
- Administrative support
- Office administration
- Data entry
- Record keeping
- Log book monitoring
- Call forwarding
- Mail coordination
- Word processing
- Scheduling appointments
- Communication skills
- Client communication
- Multitasking capabilities
- Security compliance
- Data confidentiality
- Cash handling
- Inventory control
- Supply management
- Bookkeeping
- Task delegation
- Sorting mail
- File management
- Administrative skills
- Multi-line telephone systems
- Researching skills
- Decision-making
- Hospitality services
- Front office management
- Call routing
- Office supplies ordering
- Multi-line telephone systems
- Researching skills
Timeline
Front Desk Receptionist
Microtel Inn and Suites
01.2021 - 03.2023
Housekeeping and Laundry Attendant
Quality Inn
05.2018 - 03.2019
Front Desk Receptionist
Tennessee Technology Center
05.2010 - 02.2012
High School Diploma -
Coffee County Central High
Some College (No Degree) - BST Business Sectorial Technology
Tennssee Technology Center of Murfreesboro