Juan Vela Olivares
Customer Service Representative
Lompoc,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Marriott
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Chumash Casino & Resort
09.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Delta Airlines Global Services
08.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
05.2017
Skills
- Word Processing
- Hospitality Service
- Multi-Line Telephone Systems
- Office Management
- Business Administration
- Verbal and Written Communication
- Customer Service
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist - Marriott
05.2021 - Current
Customer Service Representative - Chumash Casino & Resort
09.2020 - 06.2021
Customer Service Representative - Delta Airlines Global Services
08.2019 - 07.2020
Cabrillo High School - High School Diploma ,