Juan Vela Olivares
Customer Service Representative
Lompoc,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Marriott
Buellton, CA
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Chumash Casino & Resort
Santa Ynez, CA
09.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Delta Airlines Global Services
Santa Barbara, CA
08.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
05.2017
Skills
- Word Processing
- Hospitality Service
- Multi-Line Telephone Systems
- Office Management
- Business Administration
- Verbal and Written Communication
- Customer Service
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist - Marriott
05.2021 - Current
Customer Service Representative - Chumash Casino & Resort
09.2020 - 06.2021
Customer Service Representative - Delta Airlines Global Services
08.2019 - 07.2020
Cabrillo High School - High School Diploma ,