Kara Cannon
Hillsboro,OR
Summary
Dynamic Guest Services Specialist with Marriott, skilled in guest relations and issue resolution. Proven ability to enhance guest satisfaction through exceptional communication and strong empathy. Committed to maintaining a welcoming environment and ensuring seamless operations.
Overview
15
15
years of professional experience
Work History
Guest Services Specialist
Marriott
10.2024 - Current
- Greet and assist guests, answering phone calls and inquiries, and demonstrate strong problem-solving skills to guest satisfaction.
- Collaborate with the housekeeping team to ensure timely room readiness for incoming guests.
- Process financial transactions accurately while maintaining strict confidentiality of sensitive information.
- Assist in planning and executing special events, ensuring all guest needs were met effectively.
- Monitor lobby and common areas for cleanliness and order, ensuring a welcoming environment for guests.
Bartender
Outback Steakhouse
02.2011 - 05.2025
- Prepared and served a diverse range of beverages, ensuring quality and consistency in every drink.
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
- Monitored inventory levels, placing orders to maintain adequate stock of supplies and ingredients.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere.
- Collaborated with kitchen staff to synchronize service and ensure timely delivery of food and drinks.
Education
Certification of Completion - Business Management
Clackamas Community College
Oregon City, OR03-2024
Certificate of Completion - Management Fundamentals
Clackamas Community College
Oregon City, OR03-2024
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Issue resolution
- Inventory monitoring
- Basic accounting
References
Jason Bender
Regional Director of Operations
Evergreen Restaurants, LLC
jbender@outback.com
Molly Bayne
Assistant General Manager
Courtyard Portland Beaverton
molly.bayne@marriott.com
Laura Funnemark
Academic and Career Coach
Clackamas Community College
laura.funnemark@clackamas.edu
Timeline
Guest Services Specialist
Marriott
10.2024 - Current
Bartender
Outback Steakhouse
02.2011 - 05.2025
Certification of Completion - Business Management
Clackamas Community College
Certificate of Completion - Management Fundamentals
Clackamas Community College