Timothy Rivera
Yonkers
Summary
Dynamic professional with extensive experience at AvalonBay, excelling in guest relations and conflict resolution. Proven ability to enhance resident satisfaction through exceptional customer service and effective communication. Skilled in safety and security procedures, ensuring a secure environment while fostering positive interactions. Committed to delivering quality service and maintaining operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Concierge
AvalonBay
Yonkers
06.2025 - Current
- Greeted residents and guests with professionalism and warmth.
- Assisted residents with inquiries, providing timely information and support.
- Coordinated maintenance requests with staff for prompt service delivery.
- Maintained accurate records of resident interactions and services provided.
- Facilitated package delivery and pickup for residents efficiently.
- Collaborated with team members to enhance guest experiences consistently.
- Implemented check-in procedures to streamline visitor access to the property.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Resolved customer complaints in an efficient and timely manner.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Developed relationships with vendors in order to provide quality services at competitive prices.
- Provided information about hotel services, amenities, local attractions and directions to guests.
Security Guard
Allied Universal
New York
04.2023 - 06.2025
- Provide customer service by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
- Observe and report suspicious activity.
- Respond to incidents and critical situations in a calm, problem-solving manner.
- Monitor cameras for suspicious activity
Fireguard Security
Radiant Security
New York
02.2023 - 06.2023
- Monitored assigned area by observing, reporting, and controlling ongoing activity.
- Assisted with the ejection or de-escalation of disruptive or intoxicated patrons.
- Provided upkeep for building fire extinguishers.
Sanding/Finishing/Photography
Fodera
Brooklyn
07.2017 - 07.2022
- Repaired and sanded guitars.
- Utilized spray gun to paint, finish, and refinish blends.
- Photographed bass headstocks and finished products.
- Served as the fire warden for my department.
Education
High School Diploma -
Marta Valle High School
New York, NY06.2011
Skills
- First Aid
- CPR
- AED
- Fire Safety
- Problem-solving skills
- Attention to detail
- Visitor management
- Customer service
- Record keeping
- Conflict resolution
- Team collaboration
- Time management
- Safety and security procedures
- Problem solving
- Vendor relations
- Package handling
- Transportation coordination
- Property management software
- Housekeeping collaboration
- Exceptional communication
- Surveillance monitoring
- Incident reporting
- Access control
- De-escalation techniques
- Patrolling
- Self-defense
- CCTV monitoring
Certification
- NYS registered Security Guard
- NYC Fire Guard for Impairment
- Adult and Child First Aid/CPR/AED Certification
Timeline
Front Desk Concierge
AvalonBay
06.2025 - Current
Security Guard
Allied Universal
04.2023 - 06.2025
Fireguard Security
Radiant Security
02.2023 - 06.2023
Sanding/Finishing/Photography
Fodera
07.2017 - 07.2022
High School Diploma -
Marta Valle High School