JACQUELINE ESREY
Haleiwa,US
Summary
Enthusiastic event Bartender eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of BEOs Banquet Event order and training in Bar knowledge. Motivated to learn, grow and excel in the Hospitality and Event industry..
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Bartender with over 25 years of experience in Food and Beverage and Hospitality. Excellent reputation for resolving problems and improving customer satisfaction with the ability to provide an exceptional level of customer service.
Overview
41
41
years of professional experience
Work History
Front Desk Concierge
Embassy Suites by Hilton San Diego La Jolla
San Diego, CA
- My duties included front desk and concierge duties
- I greeted guests in a positive timely manner
- Duties included guest check in, confirming all accommodations, amenities and special requests
- Duties also included corresponding with fellow team members to ensure an exceptional experience during their stay
- Worked closely with guests, some of whom were VIPs or celebrities, while maintaining a high level of privacy
- Answering phones in a pleasant and timely manner answering any questions regarding any quests reservation or stay
- I was responsible for ensuring and expediting any special experience guest requested
- In learning about guests interests and dislikes I was able to identify potential experiences the guests would be interested in regarding special occasions, restaurants, entertainment, events, excursions and meetings
- I expedited reservations and ensured transportation if need be according to the guests desires
- Ability to problem solve and create solutions or alternatives to improve the situation
- Made every effort to accommodate each guest's requests or concerns
- Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.
Baquet Bartender
Four Seasons Hotels And Resorts KoOlina
Kapolei, HI
07.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Surf Instructor
North Shore Surf Girls - Surf Lessons
Haleiwa, HI
07.2010 - 09.2021
- Met and greeted all students upon arrival with enthusiasm, positive demeanor and ability to assess skill level at any age Ages ranged from 6 years to 70 years of age
- Prepared proper attire and resources for the occasion according to skill level and comfort which included, wetsuits, rash guards, surfboards in a variety of sizes, leashes etc
- Red Cross Certified Ocean Rescue Safety/CPR
- Gave thorough and detailed land instruction including, educating students of the safety, currents and dangers of the ocean
- How current and other factors affect wave patterns and size
- Gave detailed instruction on entering and exiting the ocean safely and introduced proper surf etiquette in a pleasant and caring manner
- Mentored young woman and older women regarding the ocean, the science metaphors and any way to connect with a guest or student to having the ability to make any scenario relatable or not difficult to understand
- I was able to provide one on one explicit instruction with the ability to provide up to 4 students a wonderful experience surfing and connecting with the ocean
- I was responsible for the safety, well being, and successful surf and ocean experience for the students and guests while incorporating a fun and authentic experience.
Vacation Rental Property Manager
Rocky Point Rentals LLC
Haleiwa, HI
05.2015 - 01.2021
Event Bartender
Ke Nui Kitchen
Haleiwa, HI
06.2018 - 03.2019
- Performed all Bartending duties for Weddings and Events in various locations and venues on this beautiful island of Oahu
- I bartended weddings and events ranging from conservative to high end, luxury and elite
- Responsible for performing tastings with Bride, Groom, family members, wedding coordinators and Hosts of the events prior to event
- Responsible for creating many original recipes paired with the event/wedding or per guest request
- Responsible for flawless set up and presentation ( aesthetically pleasing to all in all locations or venues
- Greeted all guests and performed all duties from ensuring exceptional service and demeanor to overseeing the conditions of the surrounding environment in a timely expedient and professional manner
- Responsible for a seamless enjoyable experience for the guests
- Responsible for monitoring alcohol consumption among the guests ensuring a safe departure for all
- Responsible for clean up and break down of all equipment responsibly, professionally in timely manner
Bartender Shift Manager
Kemo'o Farms Pub and Grill
Wahiawa, HI
10.1999 - 03.2019
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Trained new employees in all aspects of Bartending, customer service and Hospitality
- Responsible for a clean, safe and efficient working environment
- Managed the Lakeside Lanai Bar (partially outdoor establishment)
- Greeted and seated guests in a pleasant and kind manner
- Responsible for all employees, patrons or guests throughout their stay
- Ensuring an overall exceptional experience
- Responsible for entertainment set up and performance as well as bartending duties and managerial duties
- Maintained a calm nature, focus and an incredible ability to multi-task in a high volume busy environment
- Effective in creating an atmosphere desirable by many different people
- Effective in increasing revenue tremendously due to high sales, marketing and events
- Gained and maintained relationships with patrons and guests resulting in frequent visits.
Host, Property Manager
Portofinos
Haleiwa, HI
08.1995 - 12.1998
- And occasional cleaner of 4 vacation rentals located on the North Shore
- Responsible in the preparations of any rental prior to guests arrival
- I have high expectations of what or how I believe a beautiful beach rental or exceptional Hotel suite, Unit Bungalow or Penthouse should be presented upon arrival
- Assessed and expedited any request or problem any guest had
- Responsible and expedited any special accommodations, recommendations and experiences the guests had in mind
- Responsible for communications with vendors and repairs of any damages identified immediately
- Responsible for overseeing booking
- Overall responsible for all aspects of any stay for any guest prior to check in and post check out.
Education
Bachelor of Science - Mathematics
UH MAnoa
Honolulu, HI06.2023
Bachelor of Science - Applied Mathematics
San Diego State University
San Diego, CA06.1993
Skills
- High level Customer service
- Multi-Task Management
- Team management
- Safety measures
- First Aid/CPR
- Problem resolution
- Organization
- Excellent communication
- Creative problem solving
- High-volume dining
- Event and Party Planning
- Analytical Thinking
- Basic Food Service
- Personable Demeanor
- Safety and Security Procedures
- Dining Recommendations
- Customer Experience
Timeline
Baquet Bartender
Four Seasons Hotels And Resorts KoOlina
07.2022 - Current
Event Bartender
Ke Nui Kitchen
06.2018 - 03.2019
Vacation Rental Property Manager
Rocky Point Rentals LLC
05.2015 - 01.2021
Surf Instructor
North Shore Surf Girls - Surf Lessons
07.2010 - 09.2021
Bartender Shift Manager
Kemo'o Farms Pub and Grill
10.1999 - 03.2019
Host, Property Manager
Portofinos
08.1995 - 12.1998
Front Desk Concierge
Embassy Suites by Hilton San Diego La Jolla
Bachelor of Science - Mathematics
UH MAnoa
Bachelor of Science - Applied Mathematics
San Diego State University
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