Summary
Overview
Work History
Education
Skills
Accomplishments
Leading revenue winner while running a franchise
Interests
Timeline

Brooke Mundell

Haleiwa

Summary

Dynamic operations leader with a proven track record at Ohana Homeschool Co-op, excelling in team collaboration and problem solving. Spearheaded successful strategies that enhanced customer satisfaction and streamlined recruitment processes. Adept at fostering a positive culture while driving organizational growth through effective decision-making and staff development.

Overview

3
3
years of professional experience

Work History

Director of Operations

Ohana Homeschool Co-op
08.2024 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with school objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.

Assistant Director

Ohana Homeschool Co-op
12.2023 - 08.2024
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Editorial Writer

Elephant Journal
01.2022 - 01.2023
  • Improved overall content quality with thorough proofreading and editing skills, ensuring error-free articles before submission.
  • Built loyal readership base by consistently producing engaging content that addressed audience interests directly.
  • Enhanced reader engagement by incorporating compelling language and thought-provoking ideas in written pieces.
  • Adapted writing style to suit multiple formats including news articles, op-eds, features, reviews, blogs, or social media posts.
  • Participated in editorial meetings to brainstorm ideas, discuss editorial directions, and provide insights based on personal expertise.
  • Managed tight deadlines, consistently delivering well-crafted articles on time without sacrificing quality.
  • Wrote, edited and produced stories for Internet and digital channels.
  • Wrote and published articles for leading newspapers and magazines.
  • Utilized social media to engage readers and promote content.

Education

Bachelor of Arts - Psychology

Stockton University
06-1994

Skills

  • Teamwork and collaboration and relationship building
  • Decision-making and goal setting
  • Staff management
  • Customer service and retention
  • Hiring and onboarding
  • Strong written and communication skills
  • Management team building and motivation
  • Staff scheduling
  • Business development and marketing
  • Direct sales

Accomplishments

  • Successfully supervised team of ten staff members and twenty community members with continued integrity and self-discpline

Leading revenue winner while running a franchise

While working as Manager of a small franchise, our site location brought in the highest revenue in its history. 

Interests

  • Fluency in multiple technical tools such as Slack, Google Analytics, Parsely, Salesforce, Google forms/docs, What's app, Instagram, Facebook, Wordpress, Email, Spond


  • I enjoy helping others and giving back to the community
  • Avid Reader
  • Youth Development Programs
  • Exploring various forms of art, such as form drawing, watercolor, and journaling, to nurture creativity and personal growth
  • Personal Development and Self-Improvement

Timeline

Director of Operations - Ohana Homeschool Co-op
08.2024 - Current
Assistant Director - Ohana Homeschool Co-op
12.2023 - 08.2024
Editorial Writer - Elephant Journal
01.2022 - 01.2023
Stockton University - Bachelor of Arts, Psychology

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