Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Sinnett

Akron,OH

Summary

Results-driven professional with a proven track record of optimizing organizational efficiency and profitability through strategic planning and execution. Skilled in developing and executing comprehensive operational strategies to drive growth and exceed performance targets. Collaborative movement leader with 25 years of experience in community organizing and at least five years of nonprofit leadership experience, specializing in communications, process improvements, and team leadership. Expertise in budget management, resource allocation, and cost control to deliver results within financial parameters. Exceptional communicator and collaborator adept at forging strong relationships with cross-functional teams, clients, and stakeholders, focusing on risk mitigation, crisis management, and continuous improvement initiatives.

Overview

32
32
years of professional experience

Work History

Director of Operations

TRUE-HIRE
01.2016 - Current
  • Pioneered with a vision aimed at creating a sense of purpose.
  • Head of Communications, maintain a strong commitment to building client relationships, engaging in strategic business planning, and fostering operational growth.
  • Collaborative leader, facilitating the alignment of teams’ long-term objectives with their immediate needs.
  • Motivating team members, collectively resolve challenges, and ensure transparency throughout the process.
  • Establishing trust rapidly through empathy, thereby cultivating a revitalized and motivated environment.
  • Promotes disciplined leadership excellence grounded in high standards, enabling teams to navigate challenges effectively and realize their potential.
  • Accelerated at problem-solving and actively pursue solutions through coaching and mentorship.
  • Engaged closely with the Product, Technology, Customer Success, and Revenue teams to ensure that insights gained during implementation inform our developmental roadmap.
  • Develop internal communications programs that inspire and align employees around True-Hire’s mission and values.
  • In my capacity as a representative for customers, partners, brokers, and internal stakeholders, I drive alignment across functions and address competing priorities by leveraging influence and data.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • My focus lies in developing leadership capabilities, enhancing operational strategies, and supporting growth initiatives, such as mergers.
  • Proactive storytelling
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored budget and utilized operational resources.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Business Owner / Coach/ Counselor

Reformation Mentoring, Advocating, & Coaching
01.2022 - Current
  • Forerunner, advocate, educator, leader, and collaborator, I possess extensive wisdom and knowledge derived from my professional experiences.
  • Governed as a connector within various environments, including school systems, counseling sessions, families, communities, courthouses, legal settings, churches, and colleges, where I have sought justice and advocated for individuals.
  • Inspired trust and rapport, as I am adept at engaging others through empathy.
  • Demonstrated passion about educating and guiding individuals, empowering them to communicate effectively within their families, relationships, workplaces, schools, and colleges.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Cultivating resilience and dedication leads to the achievement of genuinely fulfilling outcomes.
  • Committed to assisting others in transforming outdated beliefs, developing untapped skills, and envisioning new perspectives on opportunities for organizations, families, and youth.
  • Advocate for young individuals and a promoter of justice, actively collaborate with educational institutions to protect youth and strengthen the relationship between families and schools.
  • Managed crisis communications and sensitive reputational issues, providing executive counsel and strategic direction.
  • Enhancing connections between business owners and employees, thereby bridging organizational gaps through a transformation of social structures that promotes increased productivity.
  • Prioritize consistency and uphold authenticity in my values while maintaining discipline within organizations.
  • Strived to influence change through courage and determination, dedicating myself to the continuous improvement of others.
  • Aspired to embody my best self through ongoing personal development, inspiring others to reach their maximum potential.
  • Commitment centers on facilitating growth and guiding others with empathy, insight, and confidence.
  • Championed those who are prepared to embrace change by encouraging open communication, commitment, honesty, and a willingness to learn.

Business Owner

Immutable Ministries Painting & Cleaning
01.1993 - Current
  • I actively collaborated with teams by delegating responsibilities and fostering a constructive work atmosphere.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • I ensured that project delivery was timely, budget compliance was maintained, and quality standards were upheld.
  • My initiatives drove revenue growth and significantly improved profitability, while also enhancing operational efficiency and customer management to elevate client satisfaction.
  • Through strategic planning, I supported the development of effective business strategies, which positioned the organization as a market leader and drove sustainable growth as a visionary leader dedicated to excellence in a competitive industry.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.

Counselor | Coach

BF Empowerment
01.2022 - 01.2023
  • Additionally, I designed and implemented a community outreach program that offered individualized counseling and case management to improve clients' overall wellness.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
  • Designed culturally-sensitive interventions tailored to each client''s background and experiences.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
  • Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Designed and implemented prevention programs that addressed community mental health needs.
  • Led psychoeducational groups to increase awareness and understanding of mental health issues.
  • Advocated for clients' needs, connecting them with community resources to support their well-being.
  • Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
  • Maintained detailed client records to track progress and adjust treatment plans as necessary.
  • Enhanced client emotional well-being by conducting individual and group therapy sessions.
  • Enhanced family dynamics by providing family counseling sessions.
  • Facilitated workshops on stress management techniques, leading to better client self-care strategies.
  • Facilitated client self-discovery and personal growth through reflective exercises and discussions.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Supervised meetings with family members to help create support system for clients.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
  • Collaborated with school officials to ensure student-athletes' academic and athletic commitments were balanced effectively.
  • Offered constructive feedback to clients to help reach goals.
  • Developed and maintained network of professional resources to refer clients to.
  • Assisted in developing marketing materials to promote coaching services.
  • Developed and delivered presentations to educate clients on topics related to coaching.
  • Initiated and executed fundraising campaigns, as well as developed educational materials for counseling sessions and group interventions.
  • I established governance through defined workflows and shared responsibilities.
  • As a result of cultivating strong client relationships, enhancing sales, implementing a referral strategy, recruiting personnel, organizing events, and strengthening branding initiatives, I achieved significant revenue growth, increasing from zero to $30,000 per week within a four-month timeframe.

Director | Counselor

STEAM Academy
01.2019 - 01.2022
  • Detail-oriented, self-motivated, and able to thrive in a fast-paced environment.
  • Conducted mental health assessments and crafted individualized treatment plans.
  • As a collaborative movement leader, facilitated client-centered meetings with youth and adults.
  • Scaled impact through thorough client needs assessments and appropriate referrals to services.
  • Engaged with the community through various outreach initiatives, including workshops and presentations, to raise awareness about the organization's mission.
  • Facilitated writing grant applications.
  • Coordinated client services, communicated with community partners, transformed organizational strategy into systematic approaches, delivered interventions for psychosocial aspects of primary care, and worked with B2B learners.
  • Expanded client base from zero to 120..
  • Developed relationships with healthcare facilities and externship providers to expand placements.
  • Built consistency, doubling clients and revenue at Steam Academy from $0 to $120K.
  • Established strong relationships with global business partners, performing case management as needed.
  • Planned support services, including transportation and entrepreneurial events for market presence and sales.
  • Held weekly meetings for growth planning, fostering character development, and leadership.
  • Supervised and created safety school procedures, helping clients achieve goals in daily activities..
  • Boosted satisfaction rates by regularly soliciting feedback and adjusting programming accordingly.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Engaged in principal struggle and practices honest, direct speech.
  • Experienced in internal communication within large, justice-minded teams.
  • Performed crisis intervention and de-escalated clients using verbal and physical techniques.
  • Spearheaded successful fundraising efforts through targeted marketing campaigns, securing necessary resources for program improvements.

Education

Doctor of Ministry -

Christian Bible Institute & Seminary
05.2025

NACC Certified Christian Counseling -

Christian Bible Institute & Seminary
01.2023

Master’s degree - divinity

Liberty University
Lynchburg, VA
01.2022

Master’s degree - Clinical Mental Health Counseling

Malone University
Canton, OH
01.2021

Bachelor of Arts - Business Management

Malone University
Canton, OH
01.2016

Associate of Technical Studies - Public Service Major

Stark State College
Canton, OH
01.2015

Skills

  • Strategic Planning & Execution
  • Team Leadership & Mentoring
  • Process Optimization
  • Performance Improvement
  • Business Development
  • Service industry
  • Inventory Control
  • Financial Analysis & Budgeting
  • Data Analysis & Decision-Making
  • Stakeholder Relationship Management
  • Multi-Unit
  • Risk Management
  • Cross-functional Collaboration
  • Compliance & Regulatory Adherence
  • Non-Profit/Fundraising
  • Driven and determined
  • Relationship building
  • Team collaboration and leadership
  • Performance improvement
  • Inventory management
  • Data management
  • Data analysis
  • Administrative management
  • Performance improvements
  • Goal setting
  • Inventory tracking and management
  • Business management
  • Team leadership
  • Decision-making
  • Entrepreneurial leadership
  • Verbal and written communication
  • Change management
  • Employee development
  • Talent allocation
  • Consulting
  • Organizational development
  • Human resources management
  • Cost analysis and savings
  • Process improvement
  • Coaching and mentoring
  • Public speaking
  • Negotiation
  • Strategic planning
  • Negotiation and persuasion
  • Bookkeeping
  • Operations management
  • Issue resolution
  • Strategic Decision-making
  • Purchasing and planning
  • Project management
  • Employee training
  • Customer relations
  • Customer service
  • Attention to detail
  • Teamwork and collaboration

Timeline

Business Owner / Coach/ Counselor

Reformation Mentoring, Advocating, & Coaching
01.2022 - Current

Counselor | Coach

BF Empowerment
01.2022 - 01.2023

Director | Counselor

STEAM Academy
01.2019 - 01.2022

Director of Operations

TRUE-HIRE
01.2016 - Current

Business Owner

Immutable Ministries Painting & Cleaning
01.1993 - Current

NACC Certified Christian Counseling -

Christian Bible Institute & Seminary

Master’s degree - divinity

Liberty University

Master’s degree - Clinical Mental Health Counseling

Malone University

Bachelor of Arts - Business Management

Malone University

Associate of Technical Studies - Public Service Major

Stark State College

Doctor of Ministry -

Christian Bible Institute & Seminary

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Shannon Sinnett