Rob Clapacs
Mentor,OH
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Manager
True Hire
Uniontown, OH
11.2021 - 08.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone and email.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
Senior Sales Representative
IntelliCorp Records
Beachwood, OH
02.2006 - 11.2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Bachelor of Science - Marketing
Bowling Green State University
Bowling Green, OH12.1987
Skills
- Customer Service
- Budgeting and Expenditures
- Salesforce Software
- Product Demonstration
- CRM Platforms
- Business Development
- Pipeline Development
Accomplishments
12 time President's Club Award winner
Circle of Excellence winner
Certification
FCRA Advanced Certification
PBSA Accredited
Timeline
Business Development Manager
True Hire
11.2021 - 08.2022
Senior Sales Representative
IntelliCorp Records
02.2006 - 11.2021
Bachelor of Science - Marketing
Bowling Green State University
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