Henry Cortez
Los Angeles
Summary
Motivated and responsible high school graduate with a strong academic record and passion for learning. Excellent communication skills and ability to learn quickly. Eager to contribute positively to a dynamic team environment, gain practical experience, and develop professional skills.
Overview
3
3
years of professional experience
Work History
Front Desk Concierge
Americana at Brand
09.2024 - 02.2025
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Assisted in training new front desk staff members on standard operating procedures (SOPs) related to customer service excellence and efficient operations management
- Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
- Scheduled appointments for guests with various hotel amenities such as spa services, dining reservations, and transportation arrangements
- Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
Peer Tutor
Cathedral High School
08.2022 - 06.2024
- I was a tutor for kids who struggled in various subjects throughout school. In my time as a tutor I helped over 20 kids maintain a good GPA in the classroom.
Education
Associate of Applied Science - Economics
Pasadena City College
Pasadena, CA06-2026
Skills
- Detail-oriented cleaning skills
- Effective communication
- Packaging
- Food Service
- Marketing
- Front Desk
- Service excellence
- Guest relations management
- Tutoring
- English
- Phone etiquette
- Commercial Cleaning
- Process Improvement
- Sales
Honor Roll all four years of High School
Showed academic excellence while playing multiple sports and leading student council.
Timeline
Front Desk Concierge
Americana at Brand
09.2024 - 02.2025
Peer Tutor
Cathedral High School
08.2022 - 06.2024
Associate of Applied Science - Economics
Pasadena City College
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