Blessings Moyo
McLean,VA
Summary
-Confident Massage therapist with knack for client relationship building and customer service.
-Possess great physical strength and judgement.
-Experience in massage healing techniques and methods.
-Compassionate Massage therapist with sincere and warm approach to massage.
-Contributes to supportive team environment to advance massage skills and education.
-Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
-Attentive and methodical Massage therapist with 7 years of experience. -Outstanding organizational skills and customer relationship skills.
-Expertise in hot stone, Swedish and prenatal massage methods.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
-Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
First Impressions Staffing
McLean, VA
07.2021 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer residents with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Issued room keys to residents upon move-in and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and residents needs at busy upmarket apartment building
- Retrieved mail, packages and documents on behalf of residents, promptly verifying receipt and arranging for pickup or transmittal.
- Welcomed each new resident pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by residents
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Resolved resident issues quickly and notified supervisor immediately when problems escalated.
- Greeted residents at front desk and engaged in pleasant conversations while managing check-in process
Senior Spa Therapist
Shahnaz Herbal Spa
Palapye, Botswana
10.2016 - 07.2020
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Performed massages for clients using hot stone, Swedish, deep tissue, and pregnancy methodologies.
- Created marketing advertisements to increase awareness of services and boost sales.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Prepared oils and lotions for massages.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Cultivated calming spa atmosphere through cleanliness and design.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed manicures, pedicures, paraffin wax treatments and full nail sets.
- Waxed 200 clients various bodies using soft and hard waxes.
Beauty and Massage Therapist
Marly's Hair And Beauty
Kasane, Botswana
01.2014 - 12.2015
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Created marketing advertisements to increase awareness of services and boost sales.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Assisted manager with daily spa operations.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Handled busy schedules and stayed on top of key deadlines.
- Performed over [Number] facials, chemical peels and waxing procedures per week.
- Demonstrated product application on clients using testers and samplings.
- Recommended retail products for at-home use.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Fostered friendly, warm and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Wax and Nail Technician
Living Image Beauty Spa
Harare, Zimbabwe
03.2008 - 12.2009
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 5 daily customers.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Designed individualized care programs for 100 repeat customers.
- Recorded weekly supply and inventory needs and made regular orders .
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Cleaned and sanitized tools and equipment before each client.
- Increased customer satisfaction by resolving product or service issues.
- Monitored company inventory to keep stock levels and databases updated.
Education
Nurse Aide - Nursing Assistance
Cambridge Nursing School
Maryland03.2022
Diploma in Holistic Massage, - Holistic Massage; Beauty Specialist Diploma
Natural Beauty Academy
Harare07.2016
Certificate in Nail Technology - Certificate in Nail Technology
People's College
Harare07.2009
Skills
- Wellness Maintenance
- Verbal and Written Communication
- Detail-Oriented
- Analytical Thinking
- Client Treatment Plans
- Therapist Referrals
- Massage Techniques
- Decision Making
- Relaxation Techniques
- Muscle and Soft Tissue Massage
- Client Records Maintenance
- Relationship Building
- Customer Service
- Medical History Taking
- Deep Tissue Massage
- Appointment Scheduling
- Staff Training
- Chair Massage
- Team Supervision
- Inbound Phone Call Management
- Email and Phone Etiquette
- Cleaning and Sanitizing
- Facial Massage
- Cash Handling
- Workflow Management
Timeline
Front Desk Concierge
First Impressions Staffing
07.2021 - Current
Senior Spa Therapist
Shahnaz Herbal Spa
10.2016 - 07.2020
Beauty and Massage Therapist
Marly's Hair And Beauty
01.2014 - 12.2015
Wax and Nail Technician
Living Image Beauty Spa
03.2008 - 12.2009
Nurse Aide - Nursing Assistance
Cambridge Nursing School
Diploma in Holistic Massage, - Holistic Massage; Beauty Specialist Diploma
Natural Beauty Academy
Certificate in Nail Technology - Certificate in Nail Technology
People's College