SHANQUIA R. COPELAND
Union City,GA
Summary
To secure a challenging position in a reputable organization to expand learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
NFC Amenity
07.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Created welcoming and comfortable environment for guests.
General Laborer
Walmart Distribution
09.2017 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Followed written instructions to construct various types of equipment.
Work From Home Customer Service Agent
Chime Solutions
11.2020 - 03.2021
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Housekeeper
Westin Hotel
07.2020 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Office Administration
Fulton County Government
05.2019 - 01.2020
- Answered phones and gave information to callers and took messages
- Created, maintained, and entered information into databases
- Recorded information and maintained current documentation
- Maintained scheduling and event calendars
- Scheduled and confirmed appointments for clientele Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Maintained electronic and paper filing systems for easy retrieval of information.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Stock Clerk
Simos Solution
- Unloaded and loaded merchandise Checked for damage or mislabeling
- Created shipping document invoices and pulled inventory from shelves.
- Consistently lifted materials weighing as much as [Number] pounds
Customer Service Representative
Pizza Hut
- Inform customer of deals and promotions Sell products and services Assist with placement of orders, refunds, or exchanges Follow communication procedures, guidelines and policies
Trainer
McDonald's Restaurant
07.2015 - 06.2023
- Provided excellent customer care and conflict resolution
- Worked as an exceptional team player Guaranteed quality of service through effective communication with customers Properly recorded, prepared and delivered meal orders Ensured restaurant cleanliness in accordance with Occupational Safety &Health Administration standards
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Analyzed team performance and identified opportunities for additional training
- Mentored new hires, resulting in stronger staff development and increased productivity
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
Education
High School Diploma -
Atlanta Technical College
Atlanta, GA12.2019
Skills
- Data Entry
- Microsoft Word
- Microsoft Excel
- Strong leadership skills teamwork abilities
- Able to multitask and navigate in fast-paced environment
- Excellent internal and external customer service skills
- Detail-oriented
- Verbal and written communication skills
- Copying and Scanning
- Greeting Visitors
- Cleaning and Sanitizing
- Order Verification
- Stocking and Replenishing
- Report Preparation
- Professional Relationships
- Microsoft Office
Timeline
Front Desk Concierge
NFC Amenity
07.2023 - Current
Work From Home Customer Service Agent
Chime Solutions
11.2020 - 03.2021
Housekeeper
Westin Hotel
07.2020 - 11.2020
Office Administration
Fulton County Government
05.2019 - 01.2020
General Laborer
Walmart Distribution
09.2017 - 12.2022
Trainer
McDonald's Restaurant
07.2015 - 06.2023
Stock Clerk
Simos Solution
Customer Service Representative
Pizza Hut
High School Diploma -
Atlanta Technical College
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