Alexander Naughton
Northville,Michigan
Summary
Experienced Service Technician with 10+ years of hands-on troubleshooting, mechanical repair, and preventive maintenance on commercial equipment. Strong in diagnosis, safety, and customer communication.
Overview
1
1
Language
16
16
years of professional experience
Work History
Service Technician
JH Bennett & co. Inc.
Novi, Michigan
12.2012 - 10.2026
- Diagnosed mechanical and electrical issues on commercial equipment at customer sites.
- Repaired broken components using hand tools, gauges, and test equipment.
- Executed preventive maintenance on pumps, motors, and related service systems to enhance operational reliability.
- Installed replacement parts and adjusted equipment to restore safe operation.
- Documented service work, repairs, and parts usage on work orders.
- Communicated with customers about repair needs, scheduling, and completed service.
- Coordinated with dispatch and shop staff to support daily service routes.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to streamline workflow and improve service quality.
- Assessed functionality of repaired equipment before customer delivery to ensure optimal performance and customer satisfaction.
Machine Maintenance Technician
ADREAM
Lake Orion, Michigan
12.2017 - 01.2019
- Diagnosed mechanical failures on ADREAM machines, repairing faulty components to restore functionality.
- Replaced worn belts, bearings, motors, and sensors across ADREAM lines.
- Adjusted machine settings to ensure safe operation and maintain steady output on ADREAM.
- Cleaned, lubricated, and calibrated ADREAM machinery components to optimize performance and reliability.
- Replaced worn or defective parts with new ones following the manufacturer's instructions.
- Supported downtime troubleshooting with operators and supervisors on ADREAM floor.
- Documented maintenance work and service notes in ADREAM equipment records.
- Followed safety procedures and lockout steps during ADREAM maintenance tasks.
- Worked with engineering staff to develop preventive maintenance plans for all machinery in the facility.
Server
Oakhurst Golf & Country Club
Clarkston, Michigan
02.2012 - 05.2014
- Greeted club members and guests, providing attentive service that enhanced overall dining experience.
- Delivered strong customer service, contributing to high levels of guest satisfaction.
- Served high-volume daily customers with consistent, exceptional service.
- Presented menus, explained daily specials, and answered dining questions.
- Processed payments through point-of-sale system and managed guest checks.
- Operated POS terminals to enter orders, split bills, and calculate totals.
- Supported kitchen staff with smooth course timing and meal flow.
- Trained new servers on service steps and POS use, ensuring consistent service quality.
Server/Bartender
Canterbury Village
Lake Orion, Michigan
06.2010 - 01.2012
- Delivered food and beverages promptly, enhancing guest satisfaction during peak service times.
- Took food and beverage orders for dining room and bar guests.
- Greeted guests in Canterbury Village dining areas with friendly, attentive service.
- Processed payments through POS system, ensuring accuracy in cash transactions.
- Maintained clean bar surfaces and tables, contributing to a welcoming dining environment.
- Adhered to alcohol service standards to ensure compliance and safety. and communicated with kitchen staff
- Effectively multitasked within a fast-paced environment.
Education
Associate of Arts - Business Administration
Schoolcraft College
Livonia, MI05-2026
Associate of Arts - Liberal Arts
Oakland Community College
Bloomfield Hills, MI04-2015
High School Diploma -
Lake Orion High School
Lake Orion, MI05-2012
Skills
- Electrical maintenance
- Troubleshooting
- Equipment inspection
- Equipment troubleshooting
- Operating test equipment
- System diagnostics
- Installation and repair skills
- Mechanical tools
- Hand tools proficiency
- Safety procedures adherence
- Safety adherence
- Quality control strategies
- Project management
- Project coordination
- Project oversight
- Record keeping
- Inventory management
- Attention to detail
- Problem solving
- Verbal and written communication
- Troubleshooting and Diagnostics
- Microsoft Excel
- Verbal and written communication
- Safety procedures adherence
Languages
Spanish
Limited
Affiliations
- Babysitting
- Dogsitting
- Ice Hockey
- Golf
- Exercising
Timeline
Machine Maintenance Technician
ADREAM
12.2017 - 01.2019
Service Technician
JH Bennett & co. Inc.
12.2012 - 10.2026
Server
Oakhurst Golf & Country Club
02.2012 - 05.2014
Server/Bartender
Canterbury Village
06.2010 - 01.2012
Associate of Arts - Business Administration
Schoolcraft College
Associate of Arts - Liberal Arts
Oakland Community College
High School Diploma -
Lake Orion High School