Alexander Nguyen
Algonquin,Illinois
Summary
Motivated Fraud Analyst touting 4 years of expertise investigating suspicious activity for BCU. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jr. Fraud Analyst
Baxter Credit Union
12.2019 - Current
- Minimized Plastic Fraud losses by making improvements and implementing decline rules across multiple portfolios, staying under $200k budget each year
- Met service level agreement standards by executing service requests, transactions and queries with clients and making member experience a priority
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources
- Customized Queries to efficiently pull large customer data sets using SQL and VBA
- Helped address fraud by working with internal teams to trace and correct faults
- Detected fraud risks in specific business operational areas based on thorough analyses.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
Account Management Intern
INTL FCStone
05.2017 - 08.2017
- Accomplished multiple tasks in a fast-paced environment
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Handled stressful situations professionally and multitasked with ease
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Approached and solved problems with initiative and sound judgment.
Education
Bachelor of Science - Finance -
Northern Illinois University
05.2019
Skills
- Microsoft Office Excel 2016 certificate
- SQL Server
- Fraud Detection
- Transaction review
- Fraud prevention
- Trend analysis
- Self-starter
- Customer relations
Certification
- Microsoft Planner Essential Training Certification 2018
- Microsoft Office Specialist Excel 2016 Certification 2018
City
Illinois
State
60102
Street
Algonquin
Timeline
Jr. Fraud Analyst
Baxter Credit Union
12.2019 - Current
Account Management Intern
INTL FCStone
05.2017 - 08.2017
Bachelor of Science - Finance -
Northern Illinois University