Alexander Novoa
Fort Worth
Summary
Client-focused security systems professional with a strong background in surveillance, alarm, and access control technologies, transitioning into a sales-focused role. Experienced in delivering tailored security solutions, conducting site assessments, and communicating technical concepts to clients. Known for building trust with commercial customers, aligning offerings with their needs, and driving satisfaction through knowledgeable, solution-driven support.
Overview
11
11
years of professional experience
Work History
Lead Security Installation Technician
Dividia Technologies
11.2021 - Current
- Developed tailored security system proposals and presented solutions to commercial clients, aligning offerings with specific business needs and driving adoption
- Built long-term client relationships by acting as a trusted advisor, identifying pain points, and recommending value-driven security solutions
- Collaborated with internal teams to scope, price, and deliver comprehensive systems, supporting contract renewals and upsells
- Led pre-sales consultations and site walk-throughs, translating customer requirements into scalable, cost-effective designs
Machine Shop Supervisor
Industrial Pump Sales
01.2019 - 11.2021
- Led a team of machinists while streamlining production processes, driving efficiency and ensuring on-time delivery of high-quality products to meet client demands
- Communicated effectively across departments and with vendors to coordinate production schedules and resolve issues, ensuring alignment with customer expectations
- Trained and developed team members to improve technical skills and accountability, fostering a high-performance culture focused on quality and service
- Analyzed production metrics and operational data to identify cost-saving opportunities and workflow improvements, contributing to overall business growth
Machinist
Industrial Pump Sales
06.2014 - 01.2019
- Precision-engineered mechanical components for a variety of pumps, utilizing advanced tools and techniques to meet stringent specifications and ensure optimal performance
- Collaborated with engineering teams to refine and improve designs, ensuring manufacturability and quality control throughout the production process
- Developed and maintained technical documentation for part designs and manufacturing processes, ensuring accurate replication and reducing errors in production
- Applied advanced measurement and diagnostic tools to verify the functionality and safety of manufactured parts, maintaining high-quality standards
Education
Bachelor of Science - Cybersecurity
Tulane University
New Orleans01.2020
Skills
Security Solutions Consultation & Sales
Customer Relationship Management (CRM)
Technical Product Demonstration & Presentation
Access Control & Alarm Systems (FocalPoint, Alarmcom, DSC, QOLSYS)
Surveillance System Design & Proposal Development
Client Needs Assessment & Solution Alignment
System Integration & Hardware/Software Coordination
Technical Support & Post-Sale Service Coordination
CCTV & IP Camera Systems (Configuration & Design)
Structured Cabling & Site Walkthroughs
Timeline
Lead Security Installation Technician
Dividia Technologies
11.2021 - Current
Machine Shop Supervisor
Industrial Pump Sales
01.2019 - 11.2021
Machinist
Industrial Pump Sales
06.2014 - 01.2019
Bachelor of Science - Cybersecurity
Tulane University