Alexander Ortelli
Summary
Resourceful Field Service Representative with background managing and resolving complex customer issues. Skilled in maintaining strong customer relationships, troubleshooting equipment, and coordinating service schedules. Demonstrated ability to enhance operational efficiency while ensuring compliance with industry standards and regulations. Known for contributing to team success through hard work, attention to detail, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
P-8A Poseidon Field Service Representative
The Boeing Company
08.2022 - Current
- Provide technical expertise and field-level support for P-8A Poseidon aircraft systems and maintenance operations.
- Troubleshoot and resolve complex avionics, electrical, mission, and aircraft systems discrepancies.
- Serve as a liaison between maintenance personnel, engineers, and operational leadership to ensure mission readiness and aircraft reliability.
- Assist maintenance teams with technical guidance, system diagnostics, and procedural compliance.
- Support aircraft inspections, maintenance actions, software updates, and operational testing.
- Interpret engineering data, technical publications, and wiring schematics to identify and resolve system faults.
- Deliver on-site customer support while maintaining high standards of safety, quality assurance, and operational efficiency.
Avionics Electronic Technician Level 3
Northrop Grumman Corporation
03.2022 - 08.2022
- Performed functional flight tests and operated ground support/test equipment for pre- and post-flight maintenance activities.
- Troubleshot, repaired, replaced, and calibrated avionics components and aircraft electrical systems.
- Handled custody, storage, installation, and accountability of classified electronic systems and components.
- Assembled and maintained radar systems, control systems, lighting systems, electrical controls, and computer control units.
- Collaborated with engineers, technicians, and maintenance teams to ensure aircraft operational readiness and mission success.
- Maintained accurate maintenance documentation and aircraft progress tracking within centralized management systems.
Avionics and Electrical Technician 3 Lead Petty Officer
United States Navy
12.2013 - 03.2022
- Installed, maintained, and repaired advanced avionics equipment, aircraft batteries, lighting systems, power modules, flight instruments, and electrical assemblies.
- Maintained aircraft software, navigation systems, communication security equipment, and mission systems.
- Utilized technical publications, wiring schematics, and diagnostic equipment to troubleshoot AC/DC electrical systems and avionics faults.
- Performed more than 2,800 scheduled and unscheduled maintenance actions across Boeing 737, P-3 Orion, H-60S, H-60R, and E-2D aircraft platforms.
- Conducted operational testing using multimeters, Air Data Test Sets (ADTS), loop resistance testers, and angle-of-attack test equipment.
- Maintained detailed maintenance logs and documentation ensuring procedural compliance and defect prevention.
- Supported aircraft software upgrades and modular system modifications that enhanced P-8A mission capabilities and operational effectiveness.
- Enforced Foreign Object Debris (FOD) prevention and tool control procedures contributing to over 2,900 mishap-free flight hours within one year.
- Led and supervised a 22-person avionics/electrical maintenance team as Lead Petty Officer.
- Delegated maintenance operations and coordinated workflow to ensure mission readiness and timely completion of objectives.
- Played a critical role in multiple federal aviation inspections including Safe-to-Operate and Naval Aviation Safety Inspections.
- Served as detachment liaison coordinating inspection schedules and operational timelines across the U.S. Navy P-8A fleet.
- Mentored junior personnel on maintenance procedures, safety compliance, and technical troubleshooting practices.
Education
Aviation Electrician’s Mate Journeyman Technical Training -
01-2015
P-8A Aircraft Systems Organizational Career Management Technician School -
01-2015
Connector and Wire Repair Organizational Maintenance -
01-2014
Integrated Electrical Systems Initial Organizational Maintenance -
01-2014
Aviation Electrician’s Mate Class A1 School -
01-2014
High School Diploma -
Ironwood Ridge High School
01-2009
Skills
- Aircraft Troubleshooting & Diagnostics
- Wiring Diagrams & System Schematics
- Electrical Theory & Signal Flow
- Flight Line Operations & Functional Testing
- Preventive & Corrective Maintenance
- Quality Assurance & Safety Compliance
- Technical Leadership & Team Training
- Aircraft Maintenance Documentation
- OSHA Safety Standards
- Hazardous Materials (HAZMAT) Procedures
- Operational Risk Management
- Ground Support & Test Equipment
- Secret/Classified Equipment Handling
- Active Secret Security Clearance
Additional Information
Active Secret Security Clearance, Extensive experience with classified systems and sensitive equipment, Strong leadership, communication, and analytical problem-solving skills, Experienced in both military and commercial aviation maintenance environments
Education And Technical Training
- Aviation Electrician’s Mate Journeyman Technical Training, 2015
- P-8A Aircraft Systems Organizational Career Management Technician School, 2015
- Connector and Wire Repair Organizational Maintenance, 2014
- Integrated Electrical Systems Initial Organizational Maintenance, 2014
- Aviation Electrician’s Mate Class A1 School, 2014
- High School Diploma, Ironwood Ridge High School, 2009
Leadership Highlights
- Led and supervised a 22-person avionics/electrical maintenance team as Lead Petty Officer.
- Delegated maintenance operations and coordinated workflow to ensure mission readiness and timely completion of objectives.
- Played a critical role in multiple federal aviation inspections including Safe-to-Operate and Naval Aviation Safety Inspections.
- Served as detachment liaison coordinating inspection schedules and operational timelines across the U.S. Navy P-8A fleet.
- Mentored junior personnel on maintenance procedures, safety compliance, and technical troubleshooting practices.
Timeline
P-8A Poseidon Field Service Representative
The Boeing Company
08.2022 - Current
Avionics Electronic Technician Level 3
Northrop Grumman Corporation
03.2022 - 08.2022
Avionics and Electrical Technician 3 Lead Petty Officer
United States Navy
12.2013 - 03.2022
Aviation Electrician’s Mate Journeyman Technical Training -
P-8A Aircraft Systems Organizational Career Management Technician School -
Connector and Wire Repair Organizational Maintenance -
Integrated Electrical Systems Initial Organizational Maintenance -
Aviation Electrician’s Mate Class A1 School -
High School Diploma -
Ironwood Ridge High School