Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Palmer

Friendswood

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Teller

HomeTown Bank NA
Friendswood, TX
05.2024 - Current
  • Managed end-to-end customer transaction workflows, ensuring accuracy and operational efficiency.
  • Engaged with customers to clarify account details and present relevant product offerings.
  • Maintained cash drawer integrity through diligent balancing practices.
  • Educated customers on banking services to enhance satisfaction.
  • Collaborated with team members to streamline operational workflows.
  • Resolved customer concerns promptly, ensuring positive experiences.
  • Executed daily cash handling procedures in compliance with regulations.
  • Supported branch initiatives by participating in promotional events.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.
  • Received loan and utility payments, sending funds to correct destinations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.

Teller/Member Service Representative

Chocolate Bayou Community FCU
Pearland, TX
07.2022 - 04.2024
  • Processed daily transactions with accuracy and attention to detail.
  • Assisted members with account inquiries and provided exceptional customer service.
  • Maintained cash drawer integrity through regular balancing practices.
  • Educated members on credit union products and services for improved financial literacy.
  • Opened new accounts, created debit cards and processed LOC's.
  • Opened fraud cases and assisted members with getting their funds back.
  • Collaborated with team to streamline branch operations and enhance workflow efficiency.
  • Implemented strategies for reducing transaction errors and improving service delivery times.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Assisted in processing loan applications, ensuring compliance with credit union policies.
  • Provided exceptional member service by addressing inquiries and resolving issues promptly.
  • Maintained accurate member records using core banking software for efficient account management.
  • Collaborated with team members to streamline service processes and improve operational efficiency.
  • Identified opportunities for process improvements leading to enhanced member satisfaction scores.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Educated and engaged customers with new bank products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Resolved customer issues through thorough dispute investigation.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Key Holder

Dollar General
Pearland, TX
07.2020 - 06.2022
  • Led team in daily store operations, ensuring high customer service standards and efficient workflow.
  • Managed inventory control processes, maintaining stock accuracy and minimizing discrepancies.
  • Trained new employees on store policies, procedures, and effective customer interaction techniques.
  • Oversaw cash handling procedures, ensuring compliance with company policies during financial transactions.
  • Conducted regular audits of store displays and inventory to ensure compliance with corporate standards.
  • Resolved customer inquiries and concerns promptly, fostering positive shopping experiences and loyalty.
  • Collaborated with management on staff scheduling to optimize labor efficiency during peak hours.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased sales by providing exceptional customer service and product knowledge.

Education

High School Diploma -

Turner High School
Pearland, TX
06-2018

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash handling expertise
  • Cash counting
  • Relationship building and management
  • Goal-oriented focus
  • Cash drawer balancing
  • Patience and empathy
  • Stress tolerance
  • Cash handling
  • Compliance, banking laws, and regulations
  • Banking
  • Financial record keeping
  • Listening and comprehension
  • Customer relationship building
  • Conflict resolution techniques
  • Confidentiality and discretion
  • Cheerful
  • Fraud detection
  • Fraud detection proficiency
  • Financial services
  • Drawer balancing
  • Account management
  • Excellent communication skills
  • Strong sense of banking ethics
  • Safe and vault operation
  • Currency and coin counter
  • Reliable
  • Fraud identification
  • Customer service
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Customer Service-oriented
  • Relationship building
  • Team cooperation
  • Bank deposits
  • Decision-making
  • Payment processing
  • Staff assistance
  • Pleasant and personable
  • Balance verification and reconciliation
  • Identity verification
  • Cash supply orders
  • Bill payment receipt
  • New account setup
  • Account security
  • Cash drawer reconciliation
  • Signature verification
  • Night and safe deposit procedures

Timeline

Teller

HomeTown Bank NA
05.2024 - Current

Teller/Member Service Representative

Chocolate Bayou Community FCU
07.2022 - 04.2024

Key Holder

Dollar General
07.2020 - 06.2022

High School Diploma -

Turner High School

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