Alexander Portillo
Dallas
Summary
Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
8
8
years of professional experience
Work History
Night Manager
Racetrack
07.2022 - 01.2025
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Coordinated vendor and supplier activity for timely delivery of products and services.
Night Crew Associate
QuikTrip
05.2020 - 06.2022
- Improved store efficiency by restocking shelves and organizing merchandise during non-peak hours.
- Maintained a clean and safe store environment by performing routine cleaning tasks and following safety protocols.
- Supported store promotions by accurately setting up displays according to visual merchandising guidelines and planograms.
- Supported overall company goals with adherence to established procedures for product rotation, storage, and disposal.
- Mitigated potential hazards by promptly addressing spills or obstructions on sales floor during night shift operations.
- Streamlined the stocking process by consolidating products into organized groups before placing them onto shelves.
- Maximized shelf space utilization with effective merchandising strategies that maintained product visibility while optimizing inventory levels.
- Increased store readiness for morning operations by completing nightly tasks efficiently and thoroughly, such as pricing updates and display changes.
Installer
RSI, REFRIGERATED SPECIALIST INC.
10.2017 - 03.2020
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
Warehouse Forklift Operator
FREIGHTLINER
09.2016 - 10.2017
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Communicated with floor managers to determine merchandise placement.
Education
High School Diploma -
EAST VALLEY SENIOR HIGH
North Hollywood, CASkills
- People management
- Guest assistance
- Visual merchandising
- Warehouse organization
- Customer service
- Time management expertise
- Inventory monitoring
- Assignment delegation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Night Manager
Racetrack
07.2022 - 01.2025
Night Crew Associate
QuikTrip
05.2020 - 06.2022
Installer
RSI, REFRIGERATED SPECIALIST INC.
10.2017 - 03.2020
Warehouse Forklift Operator
FREIGHTLINER
09.2016 - 10.2017
High School Diploma -
EAST VALLEY SENIOR HIGH
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