ALEXANDER STANLEY
Summary
Versatile and achievement-oriented professional with a proven track record at Quest Diagnostics, adept in laboratory safety protocols and fostering organizational growth. Excelled in specimen analysis and enhancing operational efficiency, demonstrating exceptional adaptability and problem-solving skills. Committed to maintaining patient confidentiality and achieving high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
Clinical Laboratory Assistant
Quest Diagnostics
04.2019 - Current
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
- Monitored daily temperature logs for proper storage of samples as per regulatory requirements, safeguarding the integrity of specimens.
- Prepared and maintained accurate blood bank databases for easy retrieval of transfusion information.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Processed patient specimens according to priority and documented results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
IT Help Desk Intern
General Motors, GM
02.2018 - 04.2019
- Log, track, and resolve IT issues using ticketing systems.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Escalated unresolved issues to higher-level technical teams
- Communicated with co-workers to improve unit production
- Inspected finished products to verify conformance with customer requirements
- Performed equipment inspections and calibrations to drive accurate measurements and production of quality products
- Create, modify or deactivate employee accounts in Active Directory
- Troubleshooting network connectivity problems
- Assist in configuring and deployment of new devices for obsolete devices
SECURE ASSOCIATE SPECIALIST
Trump International Beach Resort
01.2016 - 02.2018
- Performed audits and inspections of facility to locate potential threats
- Gathered data from daily logs and incident reports to locate security weaknesses
- Monitored internal and external company communication and reported abnormalities
- Designed and utilized data recovery and asset protection plans
- Scheduled routine maintenance and updates on security programs, cameras and other devices
- Implemented security software, programs and firewalls to minimize cybersecurity threats
- Protected secure data files and regulated access
- Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Inktel
05.2017 - 11.2017
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained new employees on company and safety standards, providing assistance and remediation with issues
- Addressed and resolved technical concerns to comply with internal standards and regulatory requirements
- Coordinated with vendor representatives to organize schedules, review specifications and meet quality goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Skills
- Organizational growth
- Detailed info comprehensive
- Culture analysis
- Laboratory safety protocols
- Finger sticks
- Adaptable learner
- Immunology testing
- Lab equipment operation
- Specimen analysis
- Patient confidentiality
- Equipment operations
Timeline
Clinical Laboratory Assistant
Quest Diagnostics
04.2019 - Current
IT Help Desk Intern
General Motors, GM
02.2018 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Inktel
05.2017 - 11.2017
SECURE ASSOCIATE SPECIALIST
Trump International Beach Resort
01.2016 - 02.2018