Alexander Ramirez-Flores
Bellevue,WA
Summary
Dynamic sales professional with proven expertise in cross-selling strategies and customer service excellence at LA Fitness. Skilled in CRM software, I enhance customer satisfaction through proactive communication and problem-solving. Recognized for building lasting relationships and driving revenue growth while ensuring a welcoming environment for clients.
Overview
6
6
years of professional experience
Work History
Sales and Customer Engagement Representative
LA Fitness
Bellevue, WA
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Established ongoing partnerships with key stakeholders through proactive communication channels such as email campaigns or phone followups.
- Identified opportunities to upsell or cross-sell products and services, resulting in increased revenue generation while satisfying customer requirements fully.
- Assisted with sales initiatives by offering relevant information about products and services based on each individual''s needs.
Sales Associate
Los Muñoz Auto Sales
Burien, Washington
02.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Trainer
McDonald's
Bellevue, WA
02.2020 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma - Criminal Justice And Law
Bellevue College
Bellevue, WA06.2025
Skills
- Cross-selling strategies
- CRM software proficiency
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Customer Engagement Representative
LA Fitness
07.2024 - Current
Sales Associate
Los Muñoz Auto Sales
02.2024 - 03.2024
Crew Trainer
McDonald's
02.2020 - 02.2024
High School Diploma - Criminal Justice And Law
Bellevue College