ANTONIA DOMINGUEZ-ARIZPE
L'oreal USA
Reno,NV
2
Languages
12
years of professional experience
Customer service professional ready to drive impactful customer engagement. Proven ability to build strong relationships and deliver exceptional service. Focused on team collaboration, adaptability, and achieving results. Skilled in communication, problem-solving, and customer relationship management. Reliable and flexible, ensuring seamless alignment with evolving needs.
Work History
Customer Engagement Representative 2
3 Years 8 Months- Work directly with medical providers and internal partners for efficient processing of claims, appeals and authorizations. Striving for accurate and timely processing based on members' benefits and provider contracts.
- Contribute to department operating goals by taking initiative on behalf of the members and providers. Striving for a single contact resolution, advancement of skills and training, learning multiple business lines and collaborating with the care advocate team.
- Rely on a foundation of medical and health care knowledge to meet our members' and providers' needs with empathy and efficiency.
- Managed approximately 100 incoming calls, faxes per day from providers
Fragrance Model
12 Years 3 Months- Represented brand by promoting and marketing fragrances in retail settings, including department stores and special events.
- Engaged with customers to provide product knowledge and personalized fragrance education, enhancing customer satisfaction and driving sales.
- Collaborated with marketing team to develop engaging fragrance presentations.
- Participated in product launches to enhance brand visibility and consumer engagement.
- Demonstrated exceptional adaptability in dynamic promotional environments.
Care Advocate
2 Years 10 Months- Advocated for members' care by collaborating with members, medical providers, and internal partners, contributing to department goals through initiatives aimed at achieving single contact resolutions.
- Assisted members with coverage, benefit questions, claims processing, and appointment scheduling through direct communication via calls and emails.
- Advocated for patient needs, ensuring access to necessary healthcare services and resources.
- Coordinated care plans with multidisciplinary teams to facilitate comprehensive patient support.
- Educated patients on benefits and coverage options, enhancing understanding of health plan offerings.
Manager Trainee
7 Years- Answered telephone calls, wrote collection letters, faxed documents, prepared vehicle title work, pulled credit reports, and processed auto and personal loans/contracts to ensure timely service.
- Assist in filing small claims paperwork for Reno, Sparks, Fallon and Fernley Justice Court. Assist with vehicle insurance claims, offer life, health and unemployment insurance during loan signings, assist with in-house collections, chase accounts (home and work visits), assign vehicle for repossessions.
- Filled in for tellers during absences and performed office errands, including bank and post office runs. Filled in manager duties when absent, overseeing staff and office operations responded to dealers on applications approvals or turndowns within a reasonable time frame.
Education
Bachelor of Arts - Criminal Justice
Associate of Arts - Criminal Justice
Phlebotomy Technician - Phlebotomy
Skills
Computer: Microsoft Word
Outlook
Excel
PowerPoint
Healthcare software.
Language: Fluent in Spanish (speak
read
write
translate
interpret).
Cross-selling strategies
CRM software proficiency
Customer service
Claims and Medical Authorization processing
Additional: Critical thinking
adaptable to change
collaborative team player
research skills.
Problem-solving
Time management
Multitasking and organization
Critical thinking
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Engagement Representative 2
Hometown Health
11.2022 - CurrentRead More
Care Advocate
Prominence Health Plan
01.2020 - 11.2022Read More
Fragrance Model
L'oreal USA
04.2014 - CurrentRead More
Manager Trainee
United Finance
04.2014 - 04.2021Read More
Truckee Meadows Community College
Phlebotomy Technician from Phlebotomy
Read More
Truckee Meadows Community College
Associate of Arts from Criminal Justice
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University of Nevada-Reno
Bachelor of Arts from Criminal Justice
Read More