Alexander Razo
Long Beach,USA
Summary
Friendly and helps customers with complaints or questions, processes orders, and also taking data with anything. Accommodating and helpful team player with positive attitude and establishes and builds solid relationships to secure loyalty. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, patient, ethical and detail-oriented.
Overview
2
2
years of professional experience
Work History
Behavior Interventionist
360 Behavioral Health
06.2024 - Current
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in clients behavior.
After-School Program Leader
Action Youth America
01.2024 - 06.2024
- Created positive environment that encouraged teamwork, communication, and respect among participants
- Supervised students during program hours to ensure their safety and well-being
- Assisted students with homework assignments, providing guidance and support as needed
- Maintained accurate records of student attendance and progress throughout program
- Ensured all materials and supplies were available for each activity session by managing inventory effectively
- Facilitated group discussions and problem-solving activities to promote critical thinking skills in students
- Communicated regularly with parents about their child's progress during after-school program
Customer Service Representative
Frostbites
03.2023 - 01.2024
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Cleaned and organized dining areas and replenished condiments stations, ice machines, and napkins
- Operated industrial dishwashers to sanitize trays, utensils, and kitchen equipment
- Managed customer calls efficiently in fast-paced call center environment
- Informed customers of promotions and special offers to increase sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Offered personalized recommendations based on customer preferences or past purchase history
Education
Certification - Welding / Metal Fabrication
Long Beach City College
Long Beach, CASkills
- Team Building Facilitation
- Product Knowledge
- Complaint resolution
- De-Escalation Techniques
- Customer Service
- Order Processing
- Hospitality and accommodation
- Positive and professional
- Applied behavior analysis
- Documentation
- Patience and perseverance
Phone - Number
562-388-8459
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Behavior Interventionist
360 Behavioral Health
06.2024 - Current
After-School Program Leader
Action Youth America
01.2024 - 06.2024
Customer Service Representative
Frostbites
03.2023 - 01.2024
Certification - Welding / Metal Fabrication
Long Beach City College
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