Summary
Overview
Work History
Education
Skills
Certification
Key Qualifications
Typing Speed
Timeline
Generic

Makayla Mclean

Long Beach,USA

Summary

Detail-oriented and certified medical billing and coding specialist seeking a position where I can apply my knowledge of ICD-10, CPT, and insurance guidelines to ensure accurate claims processing and support efficient healthcare operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Rep

Alorica
12.2024 - Current
  • Provide Customer service
  • Address customer concerns
  • Provide information
  • Problem resolve
  • Administrative tasks
  • Data entry and documentation
  • Policy adherence

Patient Engagement Specialist

Caresignal Health
05.2022 - 05.2024
  • Provided Customer Services
  • Explained medical procedures, treatment plans, and health services to patients
  • Provided information about available resources and support systems
  • Answered patient questions and addressing concerns, escalating complex issues as needed

Customer Service Representative

Pondera
04.2021 - 07.2021
  • Provided Customer Service
  • Answered calls
  • Handled Inquiries
  • Problem Solved
  • Followed Procedures
  • Documenting interactions

Dispatch

Island View Casino
08.2019 - 03.2021
  • Provided Customer Services
  • Answered calls and radio message
  • Dispatched staff
  • Prioritized requests
  • Monitored progress
  • Maintaining logs
  • Liaising with other departments

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
01.2025

Skills

  • Greenway
  • MS Excel
  • MS Word
  • MS PowerPoint
  • Clinical expertise
  • Communication
  • Teamwork
  • Typing Speed: 50 WPM
  • Decision-making skills
  • Problem solving skills
  • Attention to detail
  • Following directions
  • Customer Service oriented
  • Empathy and patience
  • Customer service
  • Time management
  • Adaptability and flexibility
  • Multitasking and organization
  • Data entry

Certification

National CPR Foundation, Las Vegas, NV, Bloodborne Pathogens Training Course designed to educate individuals on how to prevent exposure to and transmission of infectious microorganisms found in human blood and other bodily fluids.

Key Qualifications

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Typing Speed

50 WPM

Timeline

Customer Care Rep

Alorica
12.2024 - Current

Patient Engagement Specialist

Caresignal Health
05.2022 - 05.2024

Customer Service Representative

Pondera
04.2021 - 07.2021

Dispatch

Island View Casino
08.2019 - 03.2021

Diploma - Medical Billing and Coding

Ultimate Medical Academy

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