Maria Pakeman
Queens
Summary
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial Sloan Kettering
New York
07.2024 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Participated in quality improvement activities within the department.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided emotional support to patients and their families during difficult times.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Helped create a safe environment by following infection control policies.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Assisted with patient admissions, discharges and transfers.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Recorded patient conditions and vital signs before and after medical operations.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Patient Care Assistant
NYU Langone FGP Astoria Medical
Astoria
02.2019 - 05.2024
- Perform venipunctures on patients and prepare laboratory samples for pick up
- Stock rooms with supplies at the end of each shift to leave rooms ready for the next day
- Clean and sterilizes designated equipment after use
- Assist physicians with procedures (e.g. Arthrocentesis performed by the Rheumatologist, Spirometry Test from Pulmonologist)
- Answers questions from patients via In Basket and forwards to Physicians for further assistant if need be
- Record blood pressure, temperature or respiration rate for each patient during triage process
- Uphold confidentially requirements and regulatory compliance guidelines
- Updates medication list and medical history documentation to help optimize treatment from Physician
- Work with different specialties rotating on a weekly basis (e.g. Cardiology, Gynecology, Rheumatology, Urology, Internal Medicine, Pulmonology, Neurology, Orthopedic, Gastroenterology and Endocrinology)
- Perform front desk duties when needed
Medical Assistant
RALI: Rheumatology Associates of Long Island- Queens Division
Bayside
11.2016 - 02.2019
- Demonstrated exceptional patient care skills by performing patient assessments, taking vitals, documenting patient conditions, preparing patients for arthrocentesis, and updating immunization records via eMDs EMR/EHR software on 20 patients daily
- Perform venipunctures on patients and prepare laboratory samples for pick up
- Stock supplies and set up exam rooms daily for Catherine Sullivan MD in preparation for patient appointments
- Schedule and obtain prior approval for radiology procedures by contacting insurance companies
- Communicated with patients by managing the reception area calling patients with radiology and laboratory results
Medical Assistant
Westside Gastroenterology
New York
09.2015 - 11.2016
- Managed phone calls professionally from patients and their family members, as well as primary care physicians regarding treatment, surgery details, appointment scheduling, follow-ups, and ambulatory procedures
- In charge of checking in 75 patients daily using Greenway, performing insurance verification, and following up on claim denials
- Obtained authorization for procedures, CT scans, and MRI's through contact with doctors, referrals, and appointment assessment
- Showed excellent patient care skills through assistance of doctors, checking vital signs, and performing venipuncture as needed
Medical Biller & Coder
Musculoskeletal & Arthritis Joint Replacement of Queens PC
Flushing
04.2013 - 09.2015
- Utilized eClinicalWorks to code claims using current ICD-10 and CPT codes for claim production and submission on No Fault and Workers Compensation cases
- Updating patient information in eClinicalWorks EMR EHR software by reviewing and appealing unpaid and denied claims, posting payments to patients accounts, and managing Account Receivable amounts
- Assisted Orthopedic Doctors with new patient assessment, postoperative, follow-up, stitches cast removal, and injections
- Obtained authorization and pre-approvals for surgeries, office visits and MRI and other procedures calling insurance companies
- Managed front desk duties by greeting patients with courtesy, answering incoming calls, scheduling appointments, following the new patient application process, and collecting co-payments
BMT-B Field Training Officer
Senior Care EMS
Bronx
08.2008 - 04.2013
- Ensured high-quality patient care through medical treatment in Emergency and Non-Emergency transports in all 5 boroughs
- Trained 5-10 a week personnel in the EMS field in order to sign clearance for new employees to work independently
- Assist in more than 500 Advance Life Support transports including EKG's, IV placements, Glucose Tests, and CPR
- Coded Insurance verification in Health EMS Program for Emergencies and Non-Emergencies using current ICD-9 and CPT codes
- In charge of special projects of reviewing and appealing unpaid and denied Medicare and Commercial claims
- Generate invoices for any international air lifted patients within the US
- Maintain patient information data base by generating invoices for any air lifted patients within the US and updating appeals information for all insurance companies
Administrative Assistant & PPRS Liaison
The Child Center of New York
Flushing
05.1999 - 08.2008
- Led front desk duties by greeting patients, confirming and scheduling appointments, collecting co-payments, and communicating with patients to arrange follow-up appointments
- Developed tracking systems for case intake and patient information to ensure adherence to HIPAA requirements
- Acted as a liaison between the Administration for Children's Services and Preventive Service Agency during annual city audits
Education
Associate of Applied Science - Nursing
C.U.N.Y. LA GUARDIA COMMUNITY COLLEGE
04.2012
Medical Terminology, Billing & Coding Certification -
C.U.N.Y. KINGSBOROUGH COMMUNITY COLLEGE
Skills
- Microsoft Word
- EMR/EHR software
- EMDs
- Greenway
- EClinicalWorks
- Epic
- EKG administration
- Phlebotomy techniques
- EMR documentation
Certification
- EMS Certified (EMT-B)
- CPR Certified
Languages
- Fluent in Spanish
- Elementary German
- Elementary Italian
- Elementary Arabic
Timeline
Patient Care Technician
Memorial Sloan Kettering
07.2024 - Current
Patient Care Assistant
NYU Langone FGP Astoria Medical
02.2019 - 05.2024
Medical Assistant
RALI: Rheumatology Associates of Long Island- Queens Division
11.2016 - 02.2019
Medical Assistant
Westside Gastroenterology
09.2015 - 11.2016
Medical Biller & Coder
Musculoskeletal & Arthritis Joint Replacement of Queens PC
04.2013 - 09.2015
BMT-B Field Training Officer
Senior Care EMS
08.2008 - 04.2013
Administrative Assistant & PPRS Liaison
The Child Center of New York
05.1999 - 08.2008
Associate of Applied Science - Nursing
C.U.N.Y. LA GUARDIA COMMUNITY COLLEGE
Medical Terminology, Billing & Coding Certification -
C.U.N.Y. KINGSBOROUGH COMMUNITY COLLEGE
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