FELICIA HALL
Queens
Summary
Customer-focused professional with extensive experience in team management and direct support roles within healthcare. Proven ability to enhance customer interactions and streamline operational processes. Knowledgeable in documentation requirements and mobility assistance, demonstrating adaptability to evolving needs.
Overview
26
26
years of professional experience
Work History
Patient Care Technician
DaVita
Queens
10.2025 - Current
- Monitored patient vital signs during dialysis treatments.
- Supported nurses in delivering patient care and facilitating daily activities.
- Prepared dialysis machines and ensured proper functioning.
- Informed patients about treatment procedures and care plans to enhance understanding and compliance.
- Maintained a clean and safe environment for patients.
- Documented patient information accurately in electronic records.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Acted swiftly in emergency situations to administer appropriate first aid measures.
Store Manager
Global Brands Ltd
01.2016 - 01.2025
- Oversaw daily operations, fostering teamwork and efficient communication among staff.
- Appraised staff performance, addressing issues through discipline or retraining as needed.
- Greeting and advising customers, taking reservations, and responding to customer queries and complaints.
- Monitored and tracked inventory levels to ensure adequate stock availability.
- Ensuring compliance with health and safety regulations, and maintaining high standards of quality control and hygiene.
- Administered financial operations, including budgeting and expense tracking for accurate reporting.
- Setting budgets, controlling operational costs, and preparing financial reports. Working closely with the head chef to plan and coordinate menus.
- Implemented targeted marketing strategies to increase customer awareness and drive traffic.
- Organizing marketing activities, such as promotional events and discount schemes.
- Ensuring regulatory compliance
- Complying with licensing laws and other legal requirements.
- Creating a positive work environment
- Setting the tone for the establishment and ensuring that all staff adhere to company policies and standards.
- Developed and enforced safety protocols to minimize workplace hazards and ensure compliance.
- Implementing safety procedures, maintaining insurance coverage, and creating disaster preparedness and response plans.
- Trinidad W.I
Data Entry Clerk
Fine Choice Meats
01.2014 - 01.2016
- Data entry: Entering data into databases, spreadsheets, or other templates using a keyboard, mouse, or other data entry tools.
- Verified data accuracy by reviewing for errors and redundancies, ensuring reliable information.
- Compiled and generated spreadsheets and reports, providing insights through periodic data analysis.
- Data organization: Sorting and organizing physical documents, and identifying, labeling, and organizing electronic storage media.
- Data confidentiality: Following data confidentiality processes.
- Data backup: Regularly backing up data to make sure nothing is lost.
- Collected and documented information from customers and clients, enhancing service quality.
- Administrative tasks: Assisting with administrative duties such as filing, typing, copying, binding, and scanning.
- Worked in Trinidad, W.I.
Supervisor in Charge
ABM Parking Services
Queens
01.2010 - 01.2014
- Conduct daily roll call for cashiers, traffic attendants and supervisors before the start of the shift.
- Assigned specific duties to supervisors to ensure operational efficiency at the start of each shift.
- Monitored employees to ensure performance of duties at their posts. Reported problems to the supervisor during the shift.
- Conducted revenue audits for cashiers during shift and prepared deposit statement for next day’s bank deposit.
- Addressed patron issues, including payment disputes, lost tickets, and vehicle retrieval, to ensure customer satisfaction.
- Attend monthly meeting with the Port Authority to discuss profits and losses and to address any issues that needs improving.
- La Guardia Airport Queens, NY
Supervisor
Five Star Parking
Queens
01.2008 - 01.2010
- Ensured cashiers and traffic attendants were present at assigned posts to maintain operational efficiency.
- Delivered customer service to callers and on-site customers in parking garages to enhance satisfaction.
- Assisted customers in parking lots and airport with battery boosts and locating vehicles to improve their experience.
- Documented all issues and concerns for the supervisor to address.
- Patrolled airport grounds to identify and report any suspicious activities to the supervisor.
- Shuttled staff between different parking lots and their designated posts for operational efficiency.
- JFK Airport Queens NY
Home Health Aid
MZL Home Care Agency
Queens
01.2004 - 01.2008
- Personal care: Assisted clients with daily activities, ensuring comfort and dignity during bathing, dressing, grooming, and feeding.
- Medication management: Administer medications and change dressings under the direction of a licensed nurse.
- Vital signs: Monitor vital signs like heart rate, blood pressure, and body temperature.
- Meal preparation: Prepared nutritious meals tailored to clients' preferences and dietary needs, promoting health and well-being.
- Emotional support: Provide companionship, engage in conversations, and listen to the client's concerns.
- Transport clients to medical appointments and community activities.
- Record keeping: Keep accurate records of services performed, patients' health status, and hours worked.
Operation Manager
Golden City Restaurant
01.2000 - 01.2004
- Managed staff, ensuring safety and conducting training.
- Supervising activities: Managing the kitchen and front-of-house staff, and ensuring that everything runs smoothly.
- Maintained restaurant reputation through consistent quality and service standards.
- Managing finances: Analyzing the budget, forecasting financial budgets, and setting sales targets.
- Administered payroll processing to ensure timely employee compensation.
- Provided excellent customer service to enhance guest satisfaction.
- Trinidad W.I
Education
Master of Arts - Education
Grand Canyon University
Phoenix, AZ07-2027
Associates Degree - Business
Ashford University
Clinton, Iowa01-2013
Bachelor Degree - Early Childhood Education
Ashford University
Clinton, Iowa01-2013
GED -
Edgar Evers Collage
Brooklyn01-2007
Certified Home Health Aid -
Alpro Home Care Agency
Brooklyn01-2004
Skills
- Patient care
- Patient documentation
- Customer experience
- Attention to detail
- Ability to work under pressure
- Team leadership
- Microsoft Office 2023
- Microsoft Office 2014
- Microsoft Office 2013
- Microsoft Word
- Microsoft Excel
- Productivity
- Written communication
- Verbal communication
- Interpersonal communication
- Self-starter
- Positive attitude
References
Available upon request
Timeline
Patient Care Technician
DaVita
10.2025 - Current
Store Manager
Global Brands Ltd
01.2016 - 01.2025
Data Entry Clerk
Fine Choice Meats
01.2014 - 01.2016
Supervisor in Charge
ABM Parking Services
01.2010 - 01.2014
Supervisor
Five Star Parking
01.2008 - 01.2010
Home Health Aid
MZL Home Care Agency
01.2004 - 01.2008
Operation Manager
Golden City Restaurant
01.2000 - 01.2004
Master of Arts - Education
Grand Canyon University
Associates Degree - Business
Ashford University
Bachelor Degree - Early Childhood Education
Ashford University
GED -
Edgar Evers Collage
Certified Home Health Aid -
Alpro Home Care Agency