Tamika Dixon
Jefferson City,MO
Summary
Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Care Provider
Cole County Residential Services
09.2017 - Current
- Exhibit sensitivity and warmth and promote a concern for the rights of residents
- Mediate conflicts and work to resolve problems
- Monitor and document resident behavioral activity and prescription intake
- Support residential activities and functions through active planning and participation
Customer Service Representative
Walmart
08.2016 - 08.2017
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Referred unresolved customer grievances to designated departments for further investigation
Resident Care Provider
Parents and Friends Specialized Living Rehabilitation Center
10.2013 - 06.2015
- Exhibited sensitivity and warmth and promoted a concern for the rights of residents
- Mediated conflicts and worked to resolve problems
- Provided high level of customer service to patient by using positive communication techniques
- Provided mental and emotional stimulation through facilitation of engaging activities
- Supported residential activities and functions through active planning and participation
Resident Care Provider
Help at Home
12.2011 - 07.2013
- Assisting clients with errands and import appointments
- Provided high level of customer service to patient by using positive communication techniques
- Supported residential activities and functions through active planning and participation
- Exhibited sensitivity and warmth and promoted a concern for the rights of residents
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2019
Skills
- Greenway
- MS Excel
- MS Word
- Typing Speed: 30 WPM
- Written and verbal communication
- Attention to detail
- Team player
- Dependable
- Able to work independently
Certification
Cole County Residential Services, Jefferson City, MO, CPR, Teaches the skills and knowledge needed to provide care for victims of sudden emergencies of cardiac arrest throughout the safe use of automated external defibrillator (AED).
Timeline
Resident Care Provider
Cole County Residential Services
09.2017 - Current
Customer Service Representative
Walmart
08.2016 - 08.2017
Resident Care Provider
Parents and Friends Specialized Living Rehabilitation Center
10.2013 - 06.2015
Resident Care Provider
Help at Home
12.2011 - 07.2013
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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