Alexander R Betances
Garden Grove
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Orange County Credit Union
11.2022 - Current
- Provide Exceptional Member Support – Assist credit union members with inquiries about accounts, transactions, loan applications, and online banking while maintaining a friendly and professional demeanor.
- Resolve Issues Efficiently – Address and troubleshoot member concerns, such as disputed transactions, payment issues, and account access problems, ensuring timely and accurate resolutions.
- Ensure Compliance & Security – Follow financial regulations and security protocols to protect member information and prevent fraud, verifying member identities before sharing account details.
- Promote Credit Union Services – Educate members on financial products, loan options, and special promotions that align with their needs while providing guidance on responsible banking practices.
Office Assistant
Change Lending, LLC
03.2022 - 07.2022
- Assisting with data input and license verification for loan officers while supporting multiple departments with special projects to ensure all teams are up to date
Customer Service Representative
US Bank
10.2020 - 11.2021
- Assisting customers in understanding their mortgage accounts by providing friendly support with documentation, facilitating payments, and explaining any changes to their mortgages
Warehouse Staff
Just Food For Dogs
12.2019 - 06.2020
- Oversaw warehouse staff to maintain efficiency in a fast-paced environment by conducting physical inventory counts, inspecting work areas for cleanliness and organization, accepting and verifying delivered packages, and accurately calculating order totals while updating accounts and maintaining detailed inventory records
Driver
Pizza Hut
10.2012 - 10.2019
- Oversaw delivery accuracy, ensured correct change was given and tracked cash transactions, prepared ingredients for replenishment while managing inventory in walk-in storage, and took customer orders both over the phone and in-person as needed
Education
Associate of Science - Computer Science
Santiago Canyon College
Orange, Ca06-2020
Skills
- C
- C#
- Java
- Visual Studio
Certification
Getting Started with Front-End and Web Development
Timeline
Customer Service Representative
Orange County Credit Union
11.2022 - Current
Office Assistant
Change Lending, LLC
03.2022 - 07.2022
Customer Service Representative
US Bank
10.2020 - 11.2021
Warehouse Staff
Just Food For Dogs
12.2019 - 06.2020
Driver
Pizza Hut
10.2012 - 10.2019
Getting Started with Front-End and Web Development
Associate of Science - Computer Science
Santiago Canyon College
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