Shaunice Larkin
Princeton,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Amazon.com
07.2021 - 04.2023
- Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15
Mortgage Servicing Specialist
Cenlar FSB
12.2020 - 07.2021
- Review loan applications and updated them to match current standards
- Performing procedures related to advances and pay downs, funds wiring and disbursement process.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained relationships with customers, lenders and other third parties.
Insurance Sales Agent
AAA Club Alliance
04.2018 - 09.2020
- Built customized insurance policies and packages to meet clients needs
- Worked with over twenty insurance carriers to provide property and casualty insurance products for customers
- Exceeded personal sales goals by 8% on average by setting ambitious and organized weekly goals.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Operations Supervisor
Hhgreeg
09.2011 - 02.2015
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
Education
Bachelor of Science - Computer Science And Programming
DeVry Institute of Technology
Naperville, IL06.2023
Associate in Electronics Engineering Technology -
Mercer County Community College
East Windsor, NJ05.2009
Skills
- Customer service,
- Computer literacy,
- Communication skills,
- Time management,
- JavaScript
- SQL,
- Problem Resolution,
- Microsoft Access
- C
- POS Systems and Ordering Platforms
- Closing Sales
- Account Management
Timeline
Customer Service Representative
Amazon.com
07.2021 - 04.2023
Mortgage Servicing Specialist
Cenlar FSB
12.2020 - 07.2021
Insurance Sales Agent
AAA Club Alliance
04.2018 - 09.2020
Operations Supervisor
Hhgreeg
09.2011 - 02.2015
Bachelor of Science - Computer Science And Programming
DeVry Institute of Technology
Associate in Electronics Engineering Technology -
Mercer County Community College
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