Porschia Young
Mesquite
Summary
Dedicated Patient Service Representative with a proven track record in managing high-volume inquiries and coordinating appointments. Adept in maintaining regulatory compliance and ensuring patient satisfaction. Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
CVS
WFH
02.2024 - Current
- Handled phone calls to address patient concerns and schedule appointments, ensuring optimal patient experience.
- Managed high-volume inbound calls, delivering accurate information and resolving patient concerns to enhance satisfaction.
- Coordinated appointments, insurance verification, referrals, and maintained accurate documentation in EMR/EHR Systems.
- Achieved targets for productivity, quality, scheduling, and customer service through efficient task management.
- Collaborated with pharmacists to streamline prescription filling processes.
- Adhered to HIPAA regulations when handling confidential patient information.
HR Assistant Trainee
Allied Universal Security Services
Richardson
12.2022 - Current
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Identified unscheduled shifts before start time, facilitating timely shift coverage.
- Addressed scheduled shifts with unlogged officers, coordinating coverage to maintain operations.
- Documented call-offs, notifying local management and facilitating post coverage.
- Created attendance exception records to document schedule changes and support management.
- Collaborated with team members to maintain a positive workplace culture.
Mortgage Service Specialist
Leidos
wfh
05.2022 - 11.2022
- Managed customer inquiries regarding mortgage applications and services.
- Reviewed loan documents for accuracy and completeness.
- Coordinated with underwriting teams to facilitate loan processing.
- Monitored compliance with federal lending regulations and policies.
- Calculated income ratios, debt-to-income ratios, estimated taxes and insurance premiums.
- Maintained records related to mortgages such as documentation regarding payment histories and delinquencies.
Title Curative Specialist -WFH
Boston National Title
Indianapolis
03.2019 - 04.2022
- Reviewed title documents for accuracy and completeness.
- Researched property records to resolve title issues.
- Coordinated with clients and attorneys for document requests.
- Communicated findings to internal teams for resolution processes.
- Maintained organized records of title searches and findings.
- Analyzed legal descriptions to ensure compliance with regulations.
- Researched public records, including deeds, mortgages and liens for accuracy.
- Collected outstanding documents from clients to complete title files.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05-2002
Skills
- CRM- TEAMS ,
- Microsoft Teams,
- EMR/EHR,
- FHA CONNECTION,
- BLACKKNIGHT,
- WINTEAM,
- ALLSCRIPTS,
- CUSTOMER SERVICE,
- TITLESERV
- Appointment coordination
Timeline
Patient Service Representative
CVS
02.2024 - Current
HR Assistant Trainee
Allied Universal Security Services
12.2022 - Current
Mortgage Service Specialist
Leidos
05.2022 - 11.2022
Title Curative Specialist -WFH
Boston National Title
03.2019 - 04.2022
High School Diploma -
Mount Pleasant High School