Josue Caballero
Northridge,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in NextGen (EHR, PM AND DM).
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UCLA Health – Venice Family Clinic
09.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems (EHR, PM, AND DM)
Car Sales Associate
Subaru of America – Tacoma Subaru
02.2021 - 04.2023
- Providing services to customers by understanding their needs and preferences as well as offering assistance throughout the purchase experience
- Demonstrating in-depth knowledge of different car models, features and specifications to make the customers make informed decisions.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
Floor Supervisor/ Sales Consultant
Ashley’s Furniture
01.2020 - 03.2021
- Supervising and guiding sales associate and other staff members to ensure they meet their quota as well as the store
- Overseeing inventory levels, including stock replenishment, merchandise display and product placement to enhance customer shopping experience.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Sales associate / Floor Supervisor
ZARA
01.2019 - 12.2020
- Training new hires on Zara’s brand value, product knowledge, sales techniques and customer service standards
- Ensuring that customers receive personalized assistance and product recommendations while having a unique shopping experience
- Arrange product layouts and implement promotional signage to attract customers and showcase Zara’s latest collections.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate’s Degree -
Los Angeles Pierce College, Woodland Hills
06.2018
High School Diploma -
Instituto Catolico de Oriente, El Salvador
12.2015
Skills
- Strong communication skills
- Detail Oriented
- Active listening
- Relationship-building
- Working in teams and independently
- Easily adapt to fast paced environments
- Organization and punctuality
- Technologically proficient (Microsoft Office, G-suites, Adobe Acrobat, Microsoft Teams and HER/PM)
- Customer Service
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
UCLA Health – Venice Family Clinic
09.2023 - Current
Car Sales Associate
Subaru of America – Tacoma Subaru
02.2021 - 04.2023
Floor Supervisor/ Sales Consultant
Ashley’s Furniture
01.2020 - 03.2021
Sales associate / Floor Supervisor
ZARA
01.2019 - 12.2020
Associate’s Degree -
Los Angeles Pierce College, Woodland Hills
High School Diploma -
Instituto Catolico de Oriente, El Salvador
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