Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Risper

Las Vegas

Summary

Dedicated claims adjuster with a passion for helping people navigate through challenging situations. Known for meticulous investigation and empathetic communication, ensuring fair and prompt resolution. Proven track record of accurately assessing claims while maintaining a client-centered approach. Committed to upholding the highest standards of compliance, quality, and productivity in a dynamic work environment.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Molina
Las Vegas
01.2022 - 12.2024
  • Eectively update and verify patient demographics, insurance and contact information
  • Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
  • Scan necessary paperwork and educate patients on financial assistance
  • Direct patients on next steps and inform patients about delays and wait times
  • Promptly schedules appointments utilizing provider templates and scheduling guidelines

Insurance Agent

USAA
Las Vegas
02.2018 - 11.2021
  • Cultivated strong client relationships by actively listening to their needs and providing tailored insurance solutions, resulting in a 20% increase in customer satisfaction
  • Leveraged in-depth product knowledge to educate clients on coverage options, ensuring they made informed decisions aligned with their financial goals and risk tolerance
  • Proactively identified and resolved client concerns, demonstrating empathy and a solutions-oriented approach to enhance overall customer experience
  • Collaborated with underwriters to expedite claim processing
  • Conducted comprehensive policy reviews, identifying opportunities to optimize coverage and enhance client protection while increasing cross-selling opportunities
  • Consistently exceeded sales targets, showcasing a results-driven approach while maintaining a focus on ethical and client-centric practices
  • Actively participated in ongoing professional development, staying abreast of industry trends and emerging insurance products to provide cutting-edge solutions to clients

Education

High School Diploma -

Centennial High
Compton, CA
06.2012

Skills

  • Strong communication skills
  • Chat support
  • Phone etiquette
  • Strong attention to detail
  • Prioritization and problem solving
  • Customer Service
  • Flexibility and commitment
  • Strong decision making skills

Timeline

Patient Service Representative

Molina
01.2022 - 12.2024

Insurance Agent

USAA
02.2018 - 11.2021

High School Diploma -

Centennial High
Angel Risper