Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Erika Resendiz-Valdez

Long Beach,CA

Summary

I am a self-driven person who is very goal oriented, dedicated, reliable and flexible. I am always contributing effectively to team goals and patient care excellence. I can offer excellent communication skills and I have the ability to remain calm in stressful situations. I bring 7+ years of great customer service and patient care. I am a Patient Service Representative committed to providing courteous, prompt, detailed and accurate support. I am highly experienced dedicated worker seeking to obtain a position at a company that will allow growth and gain new experience.


Overview

9
9
years of professional experience

Work History

Patient Service Representative

UCLA Children’s Health Center
01.2024 - Current
  • Established and maintained productive working relationships with staff and patients/ visitors of various social, cultural, economic backgrounds
  • Acted as a liaison for patients and physicians in the practice
  • Provided follow-up through telephone and EPIC/ Care connect as appropriate
  • Assisted patients with their referrals in a timely manner and how to access these services
  • Managing outbound and inbound calls
  • Working on Prior Authorization for patient’s medications/services

Front Office Administrative Assistant

UCLA Children’s Health Center
11.2022 - 12.2023


  • Greet patients/ visitors as they enter the department
  • Verify all patient demographics and insurance information before checking in the patient for their appointment
  • Communicated professionally and effectively with physicians and staff
  • Organized myself and prioritize assignments
  • Schedule follow up appointments
  • Answered phone calls and delegated to appropriate Patient Service Representative to further assist patients


Head of Purchasing Department

Human Designs Prosthetics & Orthotics
07.2016 - 11.2022
  • Ensured products were shipped according to their deadlines
  • Conducted inventory of products, and logged data into inventory database
  • Checked shipping invoices to ensure all items are accounted for
  • Developed company protocols regarding purchasing as well ensuring the team had the tools for success
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Receptionist

Human Designs Prosthetics & Orthotics
06.2015 - 12.2016
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Able to work closely with support services in order to solve or find solutions discrepancies and issues
  • Maintained a professional, friendly, and courteous attitude in the performance of my duties
  • Scheduled appointments for patients
  • Routed incoming mail and messages to relevant personnel without delay.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Education

High School Diploma -

Woodrow Wilson High School
Long Beach, CA

Skills

  • Customer Service
  • HIPAA Compliance
  • Fluent in English
  • Fluent in Spanish
  • Detail Oriented
  • Knowledgeable in EMR systems: EPIC
  • Proficient in Microsoft Software
  • Key typing WPM of 70
  • Strong communication skills
  • Strong interpersonal skills

References

  • Rosario Niebles, UCLA, (323) 842-6169
  • Ron P Merritt, Human Designs, (949) 300-8879

Timeline

Patient Service Representative

UCLA Children’s Health Center
01.2024 - Current

Front Office Administrative Assistant

UCLA Children’s Health Center
11.2022 - 12.2023

Head of Purchasing Department

Human Designs Prosthetics & Orthotics
07.2016 - 11.2022

Receptionist

Human Designs Prosthetics & Orthotics
06.2015 - 12.2016

High School Diploma -

Woodrow Wilson High School

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Erika Resendiz-Valdez