Dedicated retail professional with a proven track record in customer service and teamwork. Skilled in stress management and guest relations, consistently delivering personalized assistance to enhance customer satisfaction and drive sales.
Overview
8
8
years of professional experience
Work History
Guest Advocate
Target
Simi Valley, CA
10.2024 - Current
Assisted guests in locating products and navigating store layout to enhance shopping experience.
Provided accurate information on promotions and store policies to address customer inquiries effectively.
Trained new team members on guest service protocols and operational procedures to ensure consistency in performance.
Engaged with guests proactively, identifying needs and providing personalized recommendations based on preferences.
Retail Associate
Smart And Final
Los Angeles, CA
10.2022 - 07.2024
Assisted customers in locating products and provided information on promotions.
Maintained clean sales floor and straightened and faced merchandise.
Operated cash registers, processed transactions, and managed returns efficiently.
Maintained store cleanliness and organized product displays to enhance customer experience.
Bakery Clerk
Stop and Shop Supermarket
Saugus, MA
01.2020 - 04.2022
Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
Maintained cleanliness and organization of bakery displays, enhancing visual appeal and accessibility.
Operated commercial baking equipment, adhering to safety and operational protocols.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Cashier
Stop and Shop Supermarket
Saugus, MA
02.2019 - 01.2020
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer, ensuring proper change and balancing at shift end.
Assisted customers with product inquiries, enhancing overall shopping experience.
Implemented promotional displays to boost sales and attract customer attention.
Cashier
McDonald's
Houston, TX
04.2018 - 11.2018
Resolved customer complaints promptly, fostering a positive store environment.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Greeted customers at counter to fulfill requests and answer questions.