Alexander Retana-Zacarias
Austin
Summary
Motivated and resilient Boston College undergraduate, with a deep-rooted passion for understanding the human body and promoting physical well-being. As a proud Hispanic student and first-generation college attendee, I bring a strong sense of responsibility shaped by helping my single mother raise my younger sister. My hands-on experience in fast-paced, customer-focused roles at McDonald’s, Home Depot, and the campus dining hall has honed my communication, teamwork, and time management skills. Driven by both personal and academic growth, I am eager to apply my background and dedication to a career that empowers others through movement, health, and science.
Overview
4
4
years of professional experience
Work History
Dining Service Assistant
Boston College
09.2025 - Current
- Assisted in meal preparation and service, ensuring adherence to dietary restrictions and preferences.
- Delivered exceptional customer service, addressing guest inquiries and enhancing dining experience.
- Maintained cleanliness and organization of dining areas, contributing to overall restaurant efficiency.
- Collaborated with kitchen staff to streamline food delivery processes and improve service speed.
- Trained new team members on food safety protocols and customer service standards.
Order Fulfillment Associate
Home Depot
06.2025 - 07.2025
- Assisted in packaging and labeling orders for efficient delivery.
- Operated order fulfillment software to track inventory levels and status updates.
- Learned safety protocols to maintain a secure working environment.
- Collaborated with team members to ensure timely order processing.
- Conducted quality checks on outgoing shipments to minimize errors.
- Adapted quickly to changes in workload and priorities throughout shifts.
- Maintained the cleanliness and organization of workstations for optimal efficiency.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Cashier
McDonald's
05.2021 - 08.2023
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining the cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Adapted quickly to new software updates and changes in store procedures as needed.
Education
High School Diploma -
IDEA Bluff Springs
1700 E Slaughter Ln, Austin, TX 7874405-2025
No Degree -
Boston College
Chestnut Hill, MA05-2029
Skills
- Strong teamwork
- Customer service focus
- Food safety
- Cleaning protocols
- First aid training
- Fluent in both English and Spanish and can write, read, and speak in both languages
- I can create unique photo designs and photography
- I am able to do online communication and online marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dining Service Assistant
Boston College
09.2025 - Current
Order Fulfillment Associate
Home Depot
06.2025 - 07.2025
Cashier
McDonald's
05.2021 - 08.2023
High School Diploma -
IDEA Bluff Springs
No Degree -
Boston College