Alexander Rivera
Houston
Summary
Seeking a position as an assistant manager to leverage organizational and research skills to support internal and external communication. Costumer services
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Global Communication LLC (AT&T)
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Assistant Manager
Ihop Restaurant
01.2023 - Current
- Customer service
- Meeting sales goals
- Closing skills
- Prospecting skills
- Negotiation
- Self-confidence
- Product knowledge
- Presentation skills
Assistant Manager
Ihop Restaurant
02.2017 - 07.2023
- Research new wholesale food suppliers and negotiate prices
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance
Front Desk
Adult Education center
02.2015 - 06.2016
- Answer phone calls, make reminder calls
- Take messages and return calls from patients
- Direct calls and messages to the appropriate staff member
- Schedule appointments
- Collect copays, deductibles, or co-insurance payments
- Facilitated walk-in student inquiries.
Administrative Assistant
Pepsi
06.2012 - 05.2013
- Supports Program Manager and Case Specialists in coordinating cases.
- Solve company problems, prepare reports, customer service, inventory tracking
Education
Bachelor In Tourism Administration -
San Salvador
San Salvador07.2023
Houston Community College
03.2017
Certification In College Candidate -
CHAMPIONS SCHOOL
Houston, Texas06.2013
Skills
- Second language
- Word
- Excel
- PowerPoint
- Internet
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate
Global Communication LLC (AT&T)
08.2024 - Current
Assistant Manager
Ihop Restaurant
01.2023 - Current
Assistant Manager
Ihop Restaurant
02.2017 - 07.2023
Front Desk
Adult Education center
02.2015 - 06.2016
Administrative Assistant
Pepsi
06.2012 - 05.2013
Bachelor In Tourism Administration -
San Salvador
Houston Community College
Certification In College Candidate -
CHAMPIONS SCHOOL
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