Alexander Rivera
Dover,NJ
Summary
Detail-oriented professional with a strong background in front desk operations and technical assistance.
Overview
11
11
years of professional experience
Work History
Front Desk Guest Agent
Hilton Garden Inn Hotel
Rockaway, New Jersey
07.2024 - Current
- Greeted guests warmly and efficiently upon arrival at reception area.
- Managed check-in and check-out processes smoothly for all guests.
- Assisted guests with inquiries regarding hotel services and amenities.
- Maintained organized front desk area to ensure welcoming environment.
- Trained new front desk staff on procedures and policies effectively.
- Answered phones, responded to inquiries, and took messages promptly.
- Processed payments accurately while managing cash drawer responsibly.
- Resolved customer complaints courteously, enhancing guest satisfaction.
Sushi Chef
Yabuuchi
Arecibo, Puerto Rico
03.2022 - 06.2024
- Prepared workstations with ingredients and tools to increase efficiency.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted in opening and closing duties such as cleaning, restocking.
- Prepared sushi rolls with fresh ingredients and traditional recipes.
- Maintained cleanliness and organization of workstations and kitchen areas.
Mobile Expert
Claro PR
Arecibo, Puerto Rico
02.2021 - 10.2022
- Assisted customers with mobile device selection and service plans.
- Educated customers on device features and usage.
- Conducted inventory checks and managed stock levels effectively.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Truck Unloader
Hubble
Vega Baja, Puerto Rico
09.2020 - 05.2021
- Unloaded trucks efficiently using forklifts and pallet jacks.
- Inspected products for damage and reported discrepancies.
- Sorted and organized incoming shipments for easy access.
- Participated in inventory management activities, including stock replenishment and organization.
Mobile Expert
T-Mobile
Hackettstown, New Jersey
06.2018 - 08.2020
- Assisted customers with mobile device selection and service plans.
- Collaborated with team members to maintain store organization.
- Conducted inventory checks and managed stock levels effectively.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Maintained knowledge of sales and promotions, return policies and security practices.
Stocking Associate
Walmart
Rockaway, New Jersey
03.2017 - 07.2019
- Stocked shelves with merchandise to maintain product availability.
- Organized inventory in backroom for efficient access and storage.
- Monitored stock levels to ensure timely replenishment of items.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Restocked damaged goods onto shelves after repairs had been made.
- Operated forklift safely and efficiently to move stock between locations within the store.
Mobile Expert
Metro by T-Mobile
Dover, New Jersey
08.2015 - 05.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
Escuela Superior Juan A Correjer
Puerto Rico07-2010
Skills
- Inventory management
- Technical assistance
- Payment processing
- Problem solving
- Mobile device management
- Store policies and procedures
- Retail merchandising
- Front desk operations
- Customer service
- Guest services
Timeline
Front Desk Guest Agent
Hilton Garden Inn Hotel
07.2024 - Current
Sushi Chef
Yabuuchi
03.2022 - 06.2024
Mobile Expert
Claro PR
02.2021 - 10.2022
Truck Unloader
Hubble
09.2020 - 05.2021
Mobile Expert
T-Mobile
06.2018 - 08.2020
Stocking Associate
Walmart
03.2017 - 07.2019
Mobile Expert
Metro by T-Mobile
08.2015 - 05.2018
High School Diploma -
Escuela Superior Juan A Correjer