Alexander Roach
Conway
Summary
Results-driven construction professional with extensive experience in managing and operating a successful general construction business. Skilled in residential home improvements and light commercial projects, with a strong focus on quality craftsmanship, cost-effective solutions, and client satisfaction. Adept at project management, team leadership, and regulatory compliance, ensuring timely and efficient project completion. Proven ability to build strong relationships with clients, subcontractors, and suppliers to drive business growth and long-term success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
President
Superior Property Solutions LLC
08.2022 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Maintained inventory of repair supplies and ordered parts.
- Assisted clients in understanding the implications of inspection findings, providing guidance on necessary repairs or improvements.
- Ensured proper equipment maintenance schedules were followed, minimizing downtime due to malfunction or disrepair.
Project Manager
Weatherguard Roofing and Restoration
08.2020 - 08.2022
- Provide excellent customer service making sure all customers are 100% satisfied with the work performed
- Manage a team of outside sales reps
- Manage multiple sub-contractor crews during construction
- Providing estimates of the cost and time needed for repairs and service
- Schedule construction work, overseeing all work to ensure expectations are met, and jobs are completed on time
- Dealing with insurance claims directly with homeowners insurance companies
Mercedes Benz Service Advisor (Star Certified)
Hendrick Motors of Charlotte
08.2016 - 08.2020
- Manage a team of technicians to assure completion times are met and highest quality of work is performed
- Catalog customers concerns and interpret set concerns to auto technicians
- Translate technicians’ findings of recommended repairs or needed maintenance to customers and provide estimates of the work needed
- Provide excellent customer service making sure all customers are 100% satisfied with the work performed
- Up-sell additional recommendations and/or work
- Greet customers and schedule appointments
Mercedes Benz Service Advisor (Star Certified)
Myrtle Beach Automotive
12.2014 - 05.2016
- Manage a team of technicians to assure completion times are met and highest quality of work is performed
- Cataloguing customers concerns and interpreting set concerns to auto technicians
- Translating technicians’ findings of recommended repairs or needed maintenance to customers
- Providing estimates of the cost and time needed for repairs and service
- Advise sales department regarding internal vehicles and CPOS
- Greet customers and schedule appointments
- Provide excellent customer service
Sales Manager
Palm Casual Patio Furniture
01.2013 - 02.2014
- Maintained a knowledge of sales, promotions, store policies and security practices
- Recommended products based on customer’s needs and answered questions regarding different products
- Prepared sale slips and contracts, arranged delivery and facilitated special orders and requests
- Provided knowledgeable, honest and superior customer service
Education
Bachelor of Science - Sociology/Criminology
Coastal Carolina University
Conway, SC12-2014
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Integrity and ethics
- Employee relations
- Project management
- Sales and marketing
- Budget management
- Company representation
- Team motivation
- Planning and coordination
- Goal setting
Websites
Certification
Certainteed Shingle Master
Certainteed Shingle Quality Specialist
Certainteed Master Craftmans Roofing Contractor
Fortune Academy Real Estate Pre-licensing Completion
Timeline
President
Superior Property Solutions LLC
08.2022 - Current
Project Manager
Weatherguard Roofing and Restoration
08.2020 - 08.2022
Mercedes Benz Service Advisor (Star Certified)
Hendrick Motors of Charlotte
08.2016 - 08.2020
Mercedes Benz Service Advisor (Star Certified)
Myrtle Beach Automotive
12.2014 - 05.2016
Sales Manager
Palm Casual Patio Furniture
01.2013 - 02.2014
Bachelor of Science - Sociology/Criminology
Coastal Carolina University
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