Alexander Rodriguez
Summary
Dependable employee, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Expo/Food Runner
Columbia Tower Club
01.2024 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Server Lead/Bartender
The Fonté Bar
03.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Budtender/Expo
Evergreen Market
05.2022 - 02.2023
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Server/Bartender
Melting Pot
07.2019 - 05.2022
- Provided a friendly environment for patrons to enjoy the experience of fondu
- Maintained a working knowledge of menu items in order to assist patrons in making their meal selections
- Described and recommended wine pairings.
Server/Expo
Applebee's
06.2017 - 07.2019
- Provided a friendly and welcoming environment for patrons of Applebee's
- Worked with coworkers to ensure all customers received quality service
- Maintained knowledge of the menu to assist patrons when needed
- Managed several tables while keeping accurate account of orders to ensure customer satisfaction.
Education
High School diploma -
El Dorado High School
El Paso, Texas05.2015
Skills
- Customer Service Management
- Verbal and Written Communication
- Customer Relationship Management
- Guest Service
- Organization
- Excellent communication
Certification
Food Handlers
MAST
references
- Sabrina Hill, Server/Barista, Devoted Kiss, Gig Harbor, Washington, (915)-503-0984
- Analysa De Santos,Bartender, The Regan El Paso, Texas, (915)-449-6573
credentials and licenses
- MAST
- Food Handlers
Timeline
Expo/Food Runner
Columbia Tower Club
01.2024 - Current
Server Lead/Bartender
The Fonté Bar
03.2023 - 12.2023
Budtender/Expo
Evergreen Market
05.2022 - 02.2023
Server/Bartender
Melting Pot
07.2019 - 05.2022
Server/Expo
Applebee's
06.2017 - 07.2019
High School diploma -
El Dorado High School