Alexander Rodriguez Melgarejo

• Coordinated team schedules to ensure adequate staffing levels.
• Monitored inventory levels and ordered supplies as needed.
• Managed customer service inquiries and complaints promptly.
• Supervised daily operations, including scheduling shifts and assigning duties.
• Coordinated with other departments to ensure the smooth flow of operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Reviewed completed work to verify consistency, quality, and conformance.
• Implemented quality control measures to uphold company standards.

As a Public Area Department Supervisor, manage the cleanliness, maintenance, and presentation of all public spaces in accordance with brand standards and guest expectations. Lead and train staff, conduct inspections, and ensure compliance with health, safety, and cleanliness protocols in high-traffic guest areas.

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Key Responsibilities:

• Supervision & Leadership:

• Oversee daily operations of the Public Area department, including scheduling, task assignments, and performance evaluations.

• Supervise a team of attendants responsible for maintaining public areas such as lobbies, restrooms, corridors, conference areas, elevators, and outdoor spaces.

• Provide ongoing training, coaching, and support to ensure team adherence to company standards and procedures.

• Standards & Quality Assurance:

• Conduct regular inspections to ensure all public areas meet cleanliness and aesthetic standards.

• Implement and maintain cleanliness checklists and inspection records for quality tracking.

• Coordinate deep cleaning schedules and special projects (e.g., carpet shampooing, high dusting).

• Customer Service:

• Respond promptly to guest requests or complaints regarding public area cleanliness and take corrective action as needed.

• Maintain a strong presence in guest-facing areas to ensure a welcoming, clean, and safe environment.

• Health & Safety Compliance.

• Ensure compliance with all health and sanitation regulations, including OSHA and local safety guidelines.

• Promote safety awareness among team members and conduct regular safety briefings.

• Inventory & Equipment Management:

• Manage inventory levels of cleaning supplies and equipment; prepare purchase requisitions as necessary.

• Ensure proper use and maintenance of cleaning tools, chemicals, and machinery.

• Collaboration:

• Work closely with Housekeeping, Engineering, Front Office, Casino, and Events departments to ensure smooth coordination and readiness of public areas during high-occupancy periods and special events.

The Casino Porter is responsible for maintaining the cleanliness and overall appearance of the casino floor and related areas. This includes restrooms, gaming areas, slot machine bases, and public spaces. The porter ensures that guests have a comfortable, clean, and safe environment during their visit.

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Key Responsibilities:

• Clean and sanitize restrooms, gaming areas, and public spaces regularly.

• Remove trash and debris from slot machine bases, aisles, and other floor areas.

• Mop, sweep, vacuum, and polish floors as needed.

• Restock supplies such as paper towels, toilet paper, and hand soap.

• Report any maintenance issues or hazards to the appropriate department.

• Provide excellent customer service and assist guests with questions or directions when approached.

• Monitor cleanliness standards throughout assigned shift.

• Safely use cleaning chemicals and equipment according to protocols.

• Follow all company safety and sanitation procedures.

• Respond to emergency clean-ups promptly (e.g., spills, broken glass).

• Collaborate with other housekeeping or facilities staff to maintain a clean and welcoming atmosphere.

As Casino Porter Lead I was responsible for supervising the daily activities of the porter team to ensure a clean, safe, and welcoming environment for guests and employees throughout the casino. This position combines hands-on cleaning duties with leadership responsibilities, including training, scheduling, and quality control.

Led porter team activities to ensure efficient operations and high service standards.

• Assign and oversee daily cleaning tasks for all casino porters.

• Ensure all areas (casino floor, restrooms, back-of-house, etc.) meet cleanliness standards.

Conducted inspections and provided coaching or corrective action.

• Train new porters on cleaning procedures, safety practices, and guest service.

• Monitor attendance, breaks, and shift coverage to maintain adequate staffing.

Acted as primary contact for porter team during shifts, effectively addressing issues and communicating with management.

• Maintain cleaning schedules and task checklists.

Executed cleaning procedures to uphold cleanliness standards, enhancing guest satisfaction and safety.

• Perform routine and deep cleaning tasks alongside porter staff.

Responded to emergency clean-ups (spills, biohazards) and assisted staff.

• Restock supplies and monitor inventory levels of cleaning materials and restroom products.

• Operate cleaning equipment and ensure others are using it properly and safely.

Assisted guests courteously

• Greet and assist guests courteously when approached.

• Ensure porter staff maintain a professional appearance and helpful attitude.

Documented maintenance issues

• Communicate with Facilities or Housekeeping Managers on supply needs and maintenance issues.

• Document incidents, work orders, or equipment malfunctions.

• Assist with preparing shift reports or cleanliness audit records.