Alexander Roman
Port Orange,FL
Summary
Results-driven Manager with 10+ years in the hospitality sector, focused on guest satisfaction and operational excellence. Accomplished Project Manager with a history of successful project delivery and innovative solutions to challenges. Proficient in defining project goals and maintaining detailed documentation. Acknowledged for an outstanding record of on-time, on-budget project completions.
Overview
10
10
years of professional experience
Work History
Project Manager
LAZ Parking
Daytona Beach, Florida
03.2025 - Current
- Manage three properties in Central Florida, ensuring optimal management and tenant satisfaction.
- Managed project timelines and resources to achieve timely delivery of objectives.
- Coordinated cross-functional teams for enhanced communication and collaboration.
- Developed comprehensive project plans detailing scope, goals, and deliverables for stakeholders.
- Conducted risk assessments to identify challenges and develop mitigation strategies.
- Led weekly project meetings to evaluate progress and address issues efficiently.
- Implemented process improvements to increase team efficiency and workflow effectiveness.
- Successfully managed multiple concurrent projects with competing deadlines.
Account Manager
Propark Mobility
Daytona Beach, Florida
01.2022 - 02.2025
- Company Overview: Hospital/Hotel/Commercial & Cruise Parking.
- Spearhead and assisted in all aspects of valet operations including staff management, scheduling, training, revenue control, and performance evaluations, ensuring exceptional service delivery.
- Develop and implement strategic plans to optimize efficiency, minimize wait times, maximize revenue generation through upselling opportunities.
- Maintain a high level of customer satisfaction by promptly addressing guest concerns and inquiries, fostering positive relationships and exceeding service expectations.
- Oversee valet parking inventory, equipment maintenance and safety protocols to ensure compliance with industry standards and regulations.
- Collaborate with cross-functional teams including front desk, concierge, and facilities management to coordinate seamless guest experiences and resolve operational issues.
- Analyze performance metrics, financial reports, and customer feedback to identify areas for improvement and implement corrective actions to enhance service quality and profitability.
- Manage vehicle lift service vendors and monitor service levels to ensure cost-effectiveness and quality control.
- Hospital/Hotel/Commercial & Cruise Port.
Account Manager
Sp+
01.2020 - 01.2022
- Company Overview: Stamford Town Center Garage & Restaurant
- Managed daily valet & garage operations including staffing assignments, vehicle parking, retrieval, and traffic flow management to ensure efficient service delivery and guest satisfaction.
- Conducted regular training sessions for valet attendants on customer service techniques, safety procedures and vehicle handling to maintain service excellence and compliance with company standards.
- Monitored inventory levels of monthly parking permits, equipment, supplies, invoices, T2 pay stations and bank deposits.
- Recruiting, interviewing, and onboarding new valet team members, and providing ongoing coaching and performance feedback to support employee development and retention.
- Stamford Town Center Garage & Restaurant
Account Manager/Supervisor
VPNE
01.2016 - 01.2020
- Company Overview: Hospitals/Shuttle & Hotel
- Demonstrated exceptional leadership and customer service skills as a Valet Supervisor, overseeing daily valet operations and ensuring efficient parking and retrieval for hospital patients, visitors, and staff.
- Supervised and provided guidance, training, and performance feedback to maintain high standards of service and professionalism.
- Collaborated with hospital administration and facility management to address parking-related issues, improve traffic flow, and ensure compliance with safety regulations, hospital policies and HIPPA Laws.
- Promoted to Valet Manager within six months of joining the organization, based on demonstrated leadership abilities, exceptional performance, and dedication to excellence.
- Managed valet operations for two hospitals (St. Mary's & Waterbury Hospital) and a shuttle service, overseeing a team of valet attendants, drivers, and support staff to ensure seamless service delivery and guest satisfaction.
- Established strong relationships with hospital administrators, department heads and key stakeholders to understand their parking needs and requirements, and proactively address any issues or concerns.
- Managed scheduling, payroll, and budgeting for valet and shuttle operations, ensuring cost-effective staffing levels and efficient resource allocation while maintaining service quality and guest satisfaction.
- Hospitals/Shuttle & Hotel
Education
High School Diploma -
John F Kennedy
Waterbury, CT06-2008
Skills
- Budget management
- Problem solving
- Valet operations
- Operational efficiency
- Customer relationship management
- Staff training
- Performance evaluations
- Strategic planning
- Documentation and reporting
- Upscale hospitality
- Revenue control
- Staff management
References
Available Upon Request.
Websites
Accomplishments
- I recognized as Leader of the month within Propark Mobility for my outstanding management skills
Languages
English
Professional
Spanish
Professional
Timeline
Project Manager
LAZ Parking
03.2025 - Current
Account Manager
Propark Mobility
01.2022 - 02.2025
Account Manager
Sp+
01.2020 - 01.2022
Account Manager/Supervisor
VPNE
01.2016 - 01.2020
High School Diploma -
John F Kennedy