Alexander Romeo
O'Fallon,MO
Summary
Welcoming Night Auditor with 2 combined years of experience in customer service and financial reconciliation. Skilled at completing various tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Tech-Savvy computer expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
Staybridge Suites Hotels
05.2023 - Current
- Generated and printed daily financial reports to track hotel performance.
- Greeted guests, checked in and out guests, answered phones, and provided general hotel information
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Resolved customer service issues in a timely and professional manner.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Store Associate
The UPS Store
07.2022 - 05.2023
- Providing Customer Service, Directing Customers, Ensuring store cleanliness
- Specific duties include; Providing Shipping quotes through UPS (Est. Arrival Date, and Price)
- Advising and Informing Customers of Third-Party Return Terms and Conditions
- Processed purchases using register, credit card machine, and cash drawer.
Arcade Technician
Kokomo Joe's Family Fun Center
06.2021 - 02.2022
- Streamlined repair processes by maintaining an organized workspace and inventory of parts and tools.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Successfully worked under high-pressure circumstances during busy periods without compromising on the quality of work delivered.
- Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep arcade operational.
Front Of House
McAllister's Deli
07.2020 - 09.2020
- Proven track record of providing outstanding customer service in restaurants and hospitality settings
- Highly organized with excellent multitasking skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
High School Diploma -
Emil E. Holt Sr. High School
06.2021
Skills
- Hardware Diagnostics
- Technical Support
- Printer setup
- Installation and Repair
- Microsoft Office
- Computer Networking
- Computer Troubleshooting
- Software Diagnostics
- Computer Assembly
- Hospitality service expertise
Certification
- PC Pro (TestOut) | May 2020 w3.testout.com/pro-certifications/pc-pro
The main purpose of the TestOut PC Pro certification is to verify necessary skills to work as an IT support professional. Skills include; install, repair, configure, secure, and manage computer hardware, operating systems, and software in home or corporate environments. Additionally, communication, listening and analysis skills are essentials for interacting with customers.
- Notary Public Commission (St. Charles City) | August 2022 - August 2026 www.sccmo.org/614/Notary-Public
A Notary Public is an official of integrity appointed by state government to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents.
Timeline
Night Auditor
Staybridge Suites Hotels
05.2023 - Current
Store Associate
The UPS Store
07.2022 - 05.2023
Arcade Technician
Kokomo Joe's Family Fun Center
06.2021 - 02.2022
Front Of House
McAllister's Deli
07.2020 - 09.2020
High School Diploma -
Emil E. Holt Sr. High School
- PC Pro (TestOut) | May 2020 w3.testout.com/pro-certifications/pc-pro
The main purpose of the TestOut PC Pro certification is to verify necessary skills to work as an IT support professional. Skills include; install, repair, configure, secure, and manage computer hardware, operating systems, and software in home or corporate environments. Additionally, communication, listening and analysis skills are essentials for interacting with customers.
- Notary Public Commission (St. Charles City) | August 2022 - August 2026 www.sccmo.org/614/Notary-Public
A Notary Public is an official of integrity appointed by state government to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents.
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