Alexander Safonov
Brooklyn,NY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
7
7
years of professional experience
Work History
Porter
Mattress Firm
Brooklyn, NY
08.2017 - 01.2018
- Sanitized frequented areas and equipment using approved supplies.
- Maintained inventory of necessary supplies.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
Sales Manager
Mattress Firm
Brooklyn, NY
02.2018 - 06.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Analyzed business and sales targets using critical problem-solving skills.
- Prepared sales production reports for senior management.
- Created and maintained sales environment to support business objectives.
Sleep Expert
Mattress Firm
Brooklyn, NY
03.2020 - 10.2022
- Assisted clients in finding their perfect sleep system, including their mattress, foundations, and all the things required for an up-to-date sleeping experience
- Used technology and applications provided by MattressFirm to track clients' buying habits and their preferences
- Used data-driven analysis to continuously improve sales habits and workflow to optimize results
- Provided customer-centric problem-solving for those clients who had issues that needed resolving
- Followed proper store execution/maintenance and marketing guidelines to ensure the sales environment was up to standard
Quality Control Coordinator
Heart to Heart Home Care Agency
BROOKLYN, NY
10.2022 - 03.2023
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Recommended improvements to systems and procedures for increased productivity.
- Allocated complaints to governing departments for investigation and tracked resolution times.
- Created report formats for distribution, standardizing quality control metrics around consistent, measurable guideposts.
- Collaborated with other team members to perform internal QA audits.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Case Worker
Selfhelp Community Services
Brooklyn, NY
10.2023 - 06.2024
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Uploaded documentation to client database to streamline organizational flow.
- Actively participated in interagency meetings designed to coordinate care among multiple providers.
- Attended professional trainings related to best practices in case management techniques.
- Assisted clients with Medicaid/SNAP applications, housing/NYCHA/HPD resources and other social services as needed.
- Created monthly reports summarizing caseload activities for review by supervisor.
Education
Bachelor of Science - Psychology
City College of New York
New York City05.2021
High School Diploma -
Brooklyn Technical High School
Brooklyn06.2012
Skills
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Problem-Solving
- Patient Observation
- Critical Thinking
- Team Collaboration
- Coaching and Mentoring
- Payment Processing
- Interpersonal Communication
Languages
Russian
Native/ Bilingual
Spanish
Limited
French
Limited
Timeline
Case Worker
Selfhelp Community Services
10.2023 - 06.2024
Quality Control Coordinator
Heart to Heart Home Care Agency
10.2022 - 03.2023
Sleep Expert
Mattress Firm
03.2020 - 10.2022
Sales Manager
Mattress Firm
02.2018 - 06.2020
Porter
Mattress Firm
08.2017 - 01.2018
Bachelor of Science - Psychology
City College of New York
High School Diploma -
Brooklyn Technical High School