Alexander Sanabria
Orlando
Summary
Enthusiastic Front Desk Manager at Hilton Garden Inn, excelling in reservation management and conflict resolution. Proven track record in enhancing guest satisfaction and operational efficiency. Skilled in inventory management and fostering teamwork, I consistently drive staff productivity and uphold high service standards, ensuring memorable experiences for all guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Hilton Garden Inn Hotel
Orlando
03.2020 - Current
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Manager
Seven Eleven
Orlando
02.2018 - 02.2020
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Windermere High School
Orlando, FL06-2020
Skills
- Reservation management
- Conflict resolution
- Inventory management
- Hospitality and accommodation
- Verbal and written communication
- Teamwork
- Telephone and email etiquette
- Budget management
Certification
- CPR certified (Annual renewal)
- Employee of the Year (2023)
- Certified Hospitality Supervisor, CHS (2020 & 2024)
Accomplishments
- Contributed to achieving over 1,000 sales as a part of a high-performing team.
References
References available upon request.
Timeline
Front Desk Manager
Hilton Garden Inn Hotel
03.2020 - Current
Shift Manager
Seven Eleven
02.2018 - 02.2020
High School Diploma -
Windermere High School
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